Public

Member Operations and Experience Specialist - Trading

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Candidates must possess at least 4 years of experience in financial services and be fully licensed, holding either a Series 7 and 63 or a Series 7 and 66 license. They should demonstrate a high level of comfort and ability to utilize technology to effectively serve members, and a commitment to continuously developing themselves and others to meet evolving product and service needs.

Responsibilities

The Member Operations and Experience Specialist - Trading will interact with members across various support channels, such as email and chat, providing accurate and comprehensive information about Public's features, products, and services as a subject matter expert. They will collaborate with cross-functional teams including Legal, Operations, and Compliance to efficiently resolve member issues, and work closely with Product and Engineering teams to incorporate member feedback and advocate for feature enhancements. Additionally, they will leverage their financial industry expertise and Public's technology to drive innovative solutions in a fast-paced environment.

Skills

Customer Support

Financial Services

Series 7

Series 63

Series 66

Technology Proficiency

Problem-Solving

Collaboration

Public

Offers high-yield cash accounts and investment services

About Public

Public.com provides a high-yield cash account with a 5.1% annual percentage yield (APY), allowing customers to earn interest on their cash. It serves individual investors by offering a platform to buy bonds and engage in equity trades, while sharing 50% of its options trading revenue with customers for transparency. The company uses artificial intelligence to deliver real-time data and analysis, helping users make informed investment decisions. Public.com aims to empower individual investors with accessible financial tools and information.

Key Metrics

New York City, New YorkHeadquarters

2019Year Founded

$403.2MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Health, dental, & vision

Parental leave

Sick leave

401k with 4% match

Gym memberships

FSA & HSA

Reproductive care

Risks

Increased competition from fintech platforms may dilute Public.com's market share.

Volatility in cryptocurrency markets could affect user trust in Public.com's crypto services.

Rising interest rates may challenge the attractiveness of Public.com's high-yield cash account.

Differentiation

Public.com offers fractional ownership across diverse assets, including stocks, crypto, and collectibles.

The platform provides AI-driven data analytics for personalized investment insights and recommendations.

Public.com shares 50% of its options revenue with customers, ensuring transparency and trust.

Upsides

Public.com raised $135M in Series D, supporting its commission-free trading platform expansion.

The platform's high-yield cash account offers a competitive 5.1% APY, attracting cash investors.

AI-powered analysis of earnings calls provides users with deeper insights into company performance.

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