NDIS Administrator Part-Time (AU Health Services, WFH)

Position Overview

• Location Type: Remote
• Job Type: [Employment Type - Not specified in original text]
• Salary: Not specified

Description: This role provides administrative support to a non-medical home care provider. The position involves managing participant files, assisting with service agreements, data entry, compliance, and customer service.

Requirements

• Experience: At least 1-3 years experience in NDIS Admin.
• Skills:
  • Customer Service skills
  • Bookkeeping proficiency (an advantage)
  • Excellent organizational and time management skills
  • High attention to detail and accuracy
  • Good communication skills
  • Record keeping skills

Responsibilities

• Administrative Support:
  • Manage and maintain participant files and documentation (digital and paper-based).
  • Assist in the preparation and processing of service agreements and onboarding paperwork.
  • Support scheduling, rostering, and calendar management for internal teams.
  • Coordinate internal communications and documentation flow.
  • Email maintenance, following up on communications and correspondence.
• Data Entry & Systems:
  • Accurately enter and update participant data in NDIS systems (e.g., PRODA, MyPlace, PACE, CRM tools).
  • Track and monitor plan budgets, service delivery hours, and support logs.
  • Assist with invoicing, claims submissions, and reconciliations under NDIS funding rules.
• Compliance & Record-Keeping:
  • Ensure all records and reports meet NDIS Quality and Safeguards Commission requirements.
  • Assist with audits, risk registers, and incident reporting processes.
  • Maintain confidentiality and privacy of all participant information in line with policy.
• Customer Service & Support:
  • Respond to enquiries from participants, carers, and providers with professionalism and empathy.
  • Provide administrative support to frontline staff (support coordinators, plan managers, etc.).
  • Help resolve minor issues or escalate concerns to appropriate team members.

Application Instructions

• [No specific application instructions are provided in the original text. Interested candidates should contact ConnectOS.]

Company Information

• Company: ConnectOS (a non-medical home care provider)
• Client Location: Philippines
• Company Location: Based in Concord, California (US)
• Mission: To deliver exceptional care focused on client wellness.
• Core Values: Comfort, affection, respect, integrity, nurture, and generosity.
• Certification: Certified as a Great Place to Work.
• Equal Employment Statement: ConnectOS ensures employment decisions are made without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status.
• Language: English (en)
• Department: Administration & Office Support
• Published: 2025-05-06
• Remote: Yes

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