Position Overview
- Location Type: Remote
- Job Type: [Employment Type - Not specified in original text]
- Salary: Not specified
Description: This role provides administrative support to a non-medical home care provider. The position involves managing participant files, assisting with service agreements, data entry, compliance, and customer service.
Requirements
- Experience: At least 1-3 years experience in NDIS Admin.
- Skills:
- Customer Service skills
- Bookkeeping proficiency (an advantage)
- Excellent organizational and time management skills
- High attention to detail and accuracy
- Good communication skills
- Record keeping skills
Responsibilities
- Administrative Support:
- Manage and maintain participant files and documentation (digital and paper-based).
- Assist in the preparation and processing of service agreements and onboarding paperwork.
- Support scheduling, rostering, and calendar management for internal teams.
- Coordinate internal communications and documentation flow.
- Email maintenance, following up on communications and correspondence.
- Data Entry & Systems:
- Accurately enter and update participant data in NDIS systems (e.g., PRODA, MyPlace, PACE, CRM tools).
- Track and monitor plan budgets, service delivery hours, and support logs.
- Assist with invoicing, claims submissions, and reconciliations under NDIS funding rules.
- Compliance & Record-Keeping:
- Ensure all records and reports meet NDIS Quality and Safeguards Commission requirements.
- Assist with audits, risk registers, and incident reporting processes.
- Maintain confidentiality and privacy of all participant information in line with policy.
- Customer Service & Support:
- Respond to enquiries from participants, carers, and providers with professionalism and empathy.
- Provide administrative support to frontline staff (support coordinators, plan managers, etc.).
- Help resolve minor issues or escalate concerns to appropriate team members.
Application Instructions
- [No specific application instructions are provided in the original text. Interested candidates should contact ConnectOS.]
Company Information
- Company: ConnectOS (a non-medical home care provider)
- Client Location: Philippines
- Company Location: Based in Concord, California (US)
- Mission: To deliver exceptional care focused on client wellness.
- Core Values: Comfort, affection, respect, integrity, nurture, and generosity.
- Certification: Certified as a Great Place to Work.
- Equal Employment Statement: ConnectOS ensures employment decisions are made without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status.
- Language: English (en)
- Department: Administration & Office Support
- Published: 2025-05-06
- Remote: Yes
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