Plan Manager-Bundled Pooled

Position Overview

• Location Type: Remote
• Job Type: Full time
• Salary: $48,180 - $80,320 USD

This role provides Sponsor and Advisor service support for Corporate Bundled plans via team shared mailbox and inbound toll-free line. The individual will serve as a single point of contact and provide immediate resolution to customer inquiries through interaction with internal business partners. This position requires working East Coast hours.

Requirements

• A college degree with 3 to 5 years equivalent work experience in Defined Contribution administration.
• Computer savvy in Excel, Word, and Outlook.
• Ability to quickly learn Voya proprietary systems.
• Detail-oriented team player with a passion for providing exceptional customer service.
• Ability to build rapport and develop strong relationships with internal and external business partners.
• Outstanding communication skills.

Preferred Knowledge & Experience

• Knowledge of the EASE record-keeping systems.
• Understanding of contribution and/or distribution processing.

Responsibilities

• Provide Sponsor and Advisor service support for Corporate Bundled plans.
• Respond to inquiries via team shared mailbox and inbound toll-free line.
• Serve as a single point of contact for customer inquiries.
• Provide immediate resolution to customer inquiries by interacting with internal business partners.

Company Information

Voya's purpose is to fight for everyone’s opportunity for a better financial future, achieved collaboratively with customers, partners, and colleagues. Voya champions access to financial opportunities for all individuals and communities, believing that the status quo is insufficient. The company is committed to a work environment that values and pursues differences, fostering a culture where employees feel comfortable bringing their whole selves to work. Voya believes in being bold and committed to action, with a vision to positively influence culture, serve clients, and enrich communities by bringing differences together.

Benefits

Voya offers resources to help employees thrive physically, financially, socially, and emotionally. Benefits are designed to support overall well-being and include health and dental plans.