Mobile Device Management - UEM Technology Support at DXC Technology

Riyadh, Riyadh, Saudi Arabia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Bachelor’s degree in IT, Computer Science or related field, or equivalent hands-on experience
1–3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms
Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM)
Basic Windows OS administration and networking (DNS, DHCP, TCP/IP, Subnetting)
Familiarity with Active Directory group management and device-object lifecycle
Experience with ServiceNow, Remedy or similar ITSM/ticketing systems
Microsoft 365 Certified: Endpoint Administrator Associate (Must Have)
CompTIA A+ (Must Have)
CompTIA Network+ (Good to Have)
Microsoft Certified: Azure Fundamentals (Exam AZ-900) (Good to Have)

Responsibilities

Device Provisioning & Enrollment: Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot. Create and assign device and compliance profiles, configuration policies and application packages
Monitoring, Patching & Reporting: Monitor device health, update compliance reports and generate basic dashboards/reports. Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings
Incident & Service-Request Handling: Provide L1/L2 support: troubleshoot connectivity (DNS, DHCP, TCP/IP), AD-group assignments and client-side issues. Log, track and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed
Carrier & Asset Management: Serve as point of contact for mobile carriers—coordinate activations, billing inquiries and device replacements. Maintain accurate asset inventory from procurement through decommissioning
Documentation & Collaboration: Develop and update runbooks, SOPs and knowledge-base articles for common tasks and known errors. Collaborate with networking, security and application teams to troubleshoot cross-domain issues

Skills

Intune

SCCM

Autopilot

Windows

iOS

Android

Active Directory

DNS

DHCP

TCP/IP

ServiceNow

Remedy

CompTIA A+

CompTIA Network+

Endpoint Administrator

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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