Mortgage Customer Outreach Specialist I
M&T BankSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries
Requirements
Candidates should possess a completed commercial education and ideally at least two years of professional experience in telephone customer service. Knowledge of credit and leasing products is advantageous, along with sales and customer orientation with a strong service mindset. A responsible and independent work style is also required.
Responsibilities
The Mitarbeiter in der telefonischen Kundenbetreuung (m/w/d) will serve as the primary point of contact for telephone inquiries regarding financing products and ongoing contracts, promptly identifying and assigning concerns. They will independently make decisions within defined guidelines, including granting payment deferrals and scheduling adjustments, and agree on restructuring decisions. The role also involves utilizing cross-selling and upselling opportunities in collaboration with branch offices, and providing excellent customer service.
Skills
Customer Service
Telephone Support
Sales
Credit Products
Leasing Products
Payment Deferrals
Restructuring
Santander
Provides banking, investment, and insurance services
About Santander
Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.
Key Metrics
Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees