Account Specialist II, Collections
Forward FinancingSalary not specified
- Full Time
- Junior (1 to 2 years)
$38,500 – $64,449Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
Candidates should possess a combined 3 years’ higher education and/or work experience, with a minimum of 1 year of collections or customer service experience, and the ability to communicate effectively and professionally over the phone. Proficiency with word processing and spreadsheet software is required, along with experience and skill with negotiation.
Responsibilities
The Mortgage Customer Outreach Specialist II will initiate contact with consumers in early to late stages of default on their mortgage loans, collect past due payments while maintaining compliance with all applicable laws and regulations, analyze financial statements and loan opening documents to assess recovery likelihood, perform skip tracing, handle inbound calls from internal departments and consumers, identify suspect situations and investigate exposure, analyze account files to assess foreclosure appropriateness, assist in the training of new hires, adhere to compliance/operational risk controls, and maintain M&T internal control standards. They will also complete other related duties as assigned and promote an environment that supports belonging and reflects the M&T Bank brand.
Skills
Customer Service
Communication
Negotiation
Financial Analysis
Skip Tracing
Compliance
Microsoft Word
Microsoft Excel
M&T Bank
Full-service banking for individuals and businesses
About M&T Bank
M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.
Key Metrics
Buffalo, New YorkHeadquarters
1993Year Founded
IPOCompany Stage
Financial ServicesIndustries
10,001+Employees