Senior Loan Officer, Mortgage
GoodleapSalary not specified
- Full Time
- Mid-level (3 to 4 years)
$37,440 – $58,584Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
Candidates should possess a combined 2 years’ higher education and/or relevant work experience, along with the ability to communicate effectively and professionally over the phone, and proficiency with word processing and spreadsheet software.
Responsibilities
The Mortgage Customer Outreach Specialist I will initiate contact with consumers in the earliest stages of default on their mortgage loans, collect past due payments while maintaining compliance with all state and federal laws and regulations, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans, handle inbound calls from various internal departments and consumers, investigate suspect situations and escalate issues to management, understand the workflow necessary for account maintenance/corrections, adhere to applicable compliance/operational risk controls, and promote an environment that supports belonging and reflects the M&T Bank brand.
Skills
Effective communication
Customer service
Word processing
Spreadsheet software
Phone communication
Compliance knowledge
Financial assessment
Problem resolution
Investigation skills
M&T Bank
Full-service banking for individuals and businesses
About M&T Bank
M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.
Key Metrics
Buffalo, New YorkHeadquarters
1993Year Founded
IPOCompany Stage
Financial ServicesIndustries
10,001+Employees