M&T Bank

Loss Mitigation Liaison II

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries

Position Overview

  • Location Type: Onsite
  • Job Type: Full time
  • Salary: $24.76 - $41.27 Hourly (USD)
  • Location: Clanton, Alabama, United States of America

This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process. This position will also be responsible for assisting management with projects and training new employees.

Responsibilities

  • Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
  • Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
  • Understand investor’s waterfall and required documents for loss mitigation.
  • Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
  • Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
  • Communicate liquidation options and explain the foreclosure process as necessary.
  • Provides subject matter expertise to team in case of supervisor absence.
  • Responsible to demo and provide feedback on new process or procedures prior to implementation.
  • Responsible for working on special projects involving higher risk and more complex accounts.
  • Serves as a mentor for new hires.
  • Provides shadow opportunities to auditors.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Complete other related duties as assigned.

May Also Include:

  • Assist SPOC with loan level questions via the SPOC Help Line
  • Handling telephonic and internal escalations received in the SPOC department.
  • Assist in trending root cause of escalations and provide feedback for potential process enhancements and or training.
  • Monitor phone queue for efficiency and proper coverage.
  • Provide feedback on problem areas.

Supervisory/Managerial Responsibilities

  • N/A

Requirements

  • Education and Experience: A combined 5 years’ higher education and/or work experience, including a minimum of 2 years’ collections or customer service experience which includes 1 year of SPOC experience.
  • Ability to communicate effectively and professionally over the phone.
  • Excellent communication and customer service skills.
  • Proficiency with word processing and spreadsheet software.

Preferred Qualifications

  • Bachelor’s degree.
  • Mortgage collections experience.
  • Knowledge of M&T systems.

Physical Requirements

  • N/A

Skills

Mortgage Loan Processing
Loss Mitigation
Customer Service
Regulatory Compliance
Communication Skills
Financial Documentation
Foreclosure Process
Team Mentoring
Project Management

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters
1993Year Founded
IPOCompany Stage
Financial ServicesIndustries
10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.
Integration challenges from the United Bank merger may disrupt operations.
Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.
The bank offers a wide range of traditional and digital banking services.
Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.
Decreased prime rate may attract more borrowers, increasing loan volume.
Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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