Senior Loan Officer, Mortgage
GoodleapSalary not specified
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
Candidates should possess a combined 5 years of higher education and/or work experience, including a minimum of 2 years’ collections or customer service experience, and at least 1 year of Single Point of Contact (SPOC) experience. Strong communication and customer service skills are required, along with proficiency in word processing and spreadsheet software. A Bachelor’s degree is preferred, and mortgage collections experience is also desirable.
Responsibilities
The Loss Mitigation Liaison II will act as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, taking inbound and outbound calls to delinquent borrowers and providing assistance with loss mitigation options and foreclosure processes. They will collect consumer financial information, communicate loss mitigation decisions, and explain the foreclosure process. Additionally, the role involves assisting management with projects and training new employees, serving as a mentor, providing shadow opportunities, and working on special projects involving higher risk accounts, while adhering to compliance and operational risk controls and promoting an environment of belonging.
Skills
Mortgage Loan Processing
Loss Mitigation
Customer Service
Regulatory Compliance
Communication Skills
Financial Documentation
Foreclosure Process
Team Mentoring
Project Management
M&T Bank
Full-service banking for individuals and businesses
About M&T Bank
M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.
Key Metrics
Buffalo, New YorkHeadquarters
1993Year Founded
IPOCompany Stage
Financial ServicesIndustries
10,001+Employees