Senior Loan Officer, Mortgage
GoodleapSalary not specified
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
Candidates should possess a combined 4 years’ higher education and/or work experience, including a minimum of 1 year of collections or customer service experience. They must demonstrate the ability to communicate effectively and professionally over the phone, along with proficiency in word processing and spreadsheet software. A Bachelor’s degree is preferred.
Responsibilities
The Loss Mitigation Liaison I will act as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, handling inbound and outbound calls to delinquent borrowers and those in foreclosure. This includes answering consumer questions, understanding investor requirements, collecting financial information, explaining loss mitigation terms and decisions, communicating liquidation options, and explaining the foreclosure process. The role also involves adhering to compliance/operational risk controls, maintaining internal control standards, promoting an inclusive environment, and completing other related duties as assigned.
Skills
Customer Service
Communication
Phone Skills
Word Processing
Spreadsheet Software
Regulatory Compliance
Loss Mitigation
Mortgage Servicing
M&T Bank
Full-service banking for individuals and businesses
About M&T Bank
M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.
Key Metrics
Buffalo, New YorkHeadquarters
1993Year Founded
IPOCompany Stage
Financial ServicesIndustries
10,001+Employees