Membership Sales Ambassador Full Time at BJ's Wholesale Club

Noblesville, Indiana, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Acts with honesty and integrity
Leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment for members and team
Embraces inclusion and diversity through collaboration and respect
Works as a team to achieve goals
Moves with speed and agility
Innovates and adapts
Maintains a friendly and positive attitude
Understands how to access and read production and/or financial performance reporting for the department
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card

Responsibilities

Executes Acquisition 365
Renews memberships
Upgrades memberships
Cross-sells BJ’s Loyalty Programs
Handles merchandise returns, exchanges, pick-ups
Manages general customer service inquiries
Provides excellent and efficient member service
Carries out job functions and responsibilities as assigned
Supports the application of club policies, procedures, and compliance
Promotes BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Converts potential members by actively pitching all membership programs in accordance with company policies and practices
Sells BJ’s membership products to potential new and existing members with high energy and determination
Drives toward goal achievement defined by business benchmarks and results
Delivers superior customer service as a first line point-of-contact regarding membership and credit card applications
Delivers service excellence through all points of contact
Resolves and deescalates member concerns
Commits daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Works as a team to deliver GOLD club standards daily (Grand opening look, all items stocked, promotional plans executed, visible accurate signage, clean and organized inside and out)

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMembership AcquisitionLoyalty ProgramsMerchandise ReturnsCross-SellingCashiering

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include weekly pay, free BJ’s memberships for you and a household member, generous paid time off, flexible health benefits with medical, dental, vision, HSA and FSA options, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What skills are required for the Membership Sales Ambassador role?

Key responsibilities include executing membership acquisition and renewals, handling merchandise returns and customer service, delivering service excellence, resolving member concerns, and maintaining club standards like Greet, Anticipate, Appreciate (GAA). Strong customer service, sales skills, and a positive attitude are essential.

What is the company culture like at BJ’s Wholesale Club?

The culture emphasizes teamwork, purpose, inclusion, diversity, collaboration, respect, speed, agility, innovation, honesty, integrity, and putting members first while ensuring a safe and positive environment.

What makes a strong candidate for this role?

Strong candidates act with honesty and integrity, lead with the member in mind, support club policies, deliver flawless execution, embrace teamwork and diversity, and commit to GOLD Member Standards like Greet, Anticipate, Appreciate.