[Remote] Account Manager, Dealer Club at Cars Commerce

United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, TechnologyIndustries

Requirements

Strong communication skills
Strategic thinking abilities
Ability to manage multiple accounts effectively
Dynamic and results-driven mindset
Flexibility to adapt and adjust role as needed and requested by leadership
Ability to make the “difficult call” in conflict resolution

Responsibilities

Master the platform: Fully understand the features and capabilities of the platform
Onboard new dealers: Stay in contact through their first time buying experience
Account management: Build and maintain strong, long-lasting dealer relationships by understanding their needs and delivering exceptional service
Dealer growth: Identify opportunities for upselling or cross-selling services/products and collaborate with the outside sales team to drive revenue growth
Dealer retention: Maintain consistent buying/selling from the dealers within your portfolio
Problem resolution: Address dealer concerns and resolve issues promptly to maintain satisfaction and loyalty
Performance tracking: Monitor and report on account performance metrics, providing insights and recommendations to improve results
Collaboration: Work closely with internal teams, including marketing and the product team, to align client objectives with company goals
Documentation: Maintain accurate and up-to-date records of client interactions, agreements, and account plans

Skills

Account Management

Customer Relationship Management

Sales

Automotive Industry

Dealer Management

Cars Commerce

Online marketplace for buying and selling cars

About Cars Commerce

Cars Commerce operates as a digital marketplace in the automotive industry, connecting consumers who want to buy or sell cars with automotive businesses like dealerships and manufacturers. The platform provides consumers with essential information about vehicles, including product details, pricing, and seller locations, helping them make informed purchasing decisions. For automotive businesses, Cars Commerce offers insights and data on market trends and consumer behavior, which can enhance their sales strategies. The company generates revenue through advertising and subscription fees from these businesses for services like listings and access to consumer analytics. By utilizing technology and data, Cars Commerce aims to improve the efficiency and effectiveness of the car buying and selling process for both consumers and businesses.

Chicago, IllinoisHeadquarters

1998Year Founded

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Cars24 threatens Cars.com's market share.

Cars24's vehicle scrappage scheme may attract environmentally conscious consumers away from Cars.com.

Continuous innovation is required to maintain user engagement against competitors' superior alternatives.

Differentiation

Cars.com offers a comprehensive platform for both car buyers and sellers.

The platform provides valuable insights and data to automotive businesses.

Cars.com is recognized for its extensive EV-related content and services.

Upsides

Increased consumer interest in EVs boosts demand for Cars.com's listings and reviews.

AI-driven personalization enhances user experience and engagement on Cars.com.

The shift towards subscription-based car ownership creates new service opportunities for Cars.com.

Land your dream remote job 3x faster with AI

Try Jobo Free