Membership Sales Ambassador at BJ's Wholesale Club

Alexandria, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Acts with honesty and integrity
Leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment for members and team
Embraces inclusion and diversity through collaboration and respect
Works as a team to achieve goals
Moves with speed and agility
Innovates and adapts
Maintains a friendly and positive attitude
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
Understands how to access and read production and/or financial performance reporting for the department

Responsibilities

Execute Acquisition 365
Renew memberships
Upgrade memberships
Cross-sell BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups
Address general customer service inquiries
Provide excellent and efficient member service
Carry out job functions and responsibilities as assigned
Support application of club policies, procedures, and compliance
Strive for flawless execution and hold accountable
Deliver service excellence through all points of contact
Resolve and deescalate member concerns
Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean)
Maintain Grand Opening Look (GOLD) daily
Ensure all items stocked and promotional plans executed
Maintain visible accurate signage
Keep club clean and organized, inside and out
Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Convert potential members by pitching all membership programs per company policies
Sell BJ’s membership products to new and existing members with high energy and determination
Drive toward goal achievement per business benchmarks and results
Deliver superior customer service as first line point-of-contact for membership and credit card applications

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMembership AcquisitionLoyalty ProgramsMerchandise ReturnsCross-SellingCashiering

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What benefits are offered to team members?

Benefits include weekly pay, free BJ’s memberships, generous paid time off, flexible health benefits, 401(k) with company match, and employee stock purchase plan. Eligibility requirements vary by position.

What are the main responsibilities of this role?

The role involves executing Acquisition 365, renewing and upgrading BJ’s Loyalty Programs, handling merchandise returns, exchanges, pick-ups, and general customer service inquiries while providing excellent member service.

What is the company culture like at BJ’s Wholesale Club?

The culture emphasizes teamwork, purpose, opportunity, honesty, integrity, inclusion, diversity, collaboration, speed, agility, innovation, and delivering GOLD Member Standards with a positive attitude.

What makes a strong candidate for this position?

Strong candidates demonstrate excellent customer service, ability to resolve member concerns, commitment to team goals, a positive attitude, and adherence to club policies and GOLD standards.