Membership Sales Ambassador at BJ's Wholesale Club

Alexandria, Virginia, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Acts with honesty and integrity
Leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment for members and team
Embraces inclusion and diversity through collaboration and respect
Works as a team to achieve goals
Moves with speed and agility
Innovates and adapts
Maintains a friendly and positive attitude
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
Understands how to access and read production and/or financial performance reporting for the department

Execute Acquisition 365
Renew memberships
Upgrade memberships
Cross-sell BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups
Address general customer service inquiries
Provide excellent and efficient member service
Carry out job functions and responsibilities as assigned
Support application of club policies, procedures, and compliance
Strive for flawless execution and hold accountable
Deliver service excellence through all points of contact
Resolve and deescalate member concerns
Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean)
Maintain Grand Opening Look (GOLD) daily
Ensure all items stocked and promotional plans executed
Maintain visible accurate signage
Keep club clean and organized, inside and out
Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Convert potential members by pitching all membership programs per company policies
Sell BJ’s membership products to new and existing members with high energy and determination
Drive toward goal achievement per business benchmarks and results
Deliver superior customer service as first line point-of-contact for membership and credit card applications