Membership Director at Dorian

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Events, Membership ServicesIndustries

Requirements

Previous experience in customer service, sales, membership coordination, community management, or hospitality is preferred
Strong communication skills—both verbal and written
Comfortable building relationships and providing exceptional, proactive service
Highly organized, self-motivated, and detail-oriented
Experience with CRM systems and project management tools is a plus
Friendly, approachable, and enthusiastic about people and community building
Adaptable, solution-oriented, and collaborative in a dynamic environment
Passion for delivering personalized, high-quality experiences

Responsibilities

Support outreach efforts to identify and qualify prospective members
Conduct introductory calls with prospects to assess fit and share the benefits of membership
Assist with onboarding new members, ensuring a smooth and welcoming start to their journey
Serve as a primary point of contact for assigned members, providing prompt, attentive support
Build trust-based relationships by understanding members’ interests and proactively suggesting relevant events and connections
Support strategies to increase referrals, encourage member engagement, and foster long-term retention
Maintain accurate member records and track engagement using CRM tools
Support the Membership Team in managing upgrades, downgrades, dormancy, and reactivations
Prepare and share member reports and updates as needed
Participate in key events to assist with check-in, seating plans, and member introductions
Gather member feedback to inform continuous improvements and enhance the membership experience
Represent The Supper Club at select networking opportunities and community gatherings
Work cross-functionally with leadership, marketing, and event teams to communicate The Supper Club’s value proposition effectively
Contribute to social media and marketing campaigns to support membership growth

Skills

Key technologies and capabilities for this role

CRMMember OnboardingSales OutreachRelationship ManagementCustomer EngagementRetention StrategiesReferralsNetworkingEvent Coordination

Questions & Answers

Common questions about this position

What is the salary for the Membership Director position?

This information is not specified in the job description.

Is this a remote position or is there a required location?

This information is not specified in the job description.

What skills and experience are required for this role?

Previous experience in customer service, sales, membership coordination, community management, or hospitality is preferred, along with strong communication skills, relationship-building abilities, and being highly organized, self-motivated, and detail-oriented. Experience with CRM tools is also noted.

What is the company culture like at The Supper Club?

The culture is relationship-driven and entrepreneurial, focused on community building, customer care, event-based networking, and delivering personalized, high-touch experiences with a commitment to excellence.

What makes a strong candidate for the Membership Director role?

A strong candidate thrives in a relationship-driven environment, has experience in customer service, sales, or community management, excels at building relationships, and is highly organized with CRM experience.

Dorian

No-code platform for interactive storytelling

About Dorian

Dorian provides a no-code platform that helps fiction writers create personalized interactive content. This platform is designed for a wide range of writers, including those from underrepresented backgrounds, allowing them to engage with their fans in meaningful ways. Dorian operates as a social medium where writers can connect with their audience and monetize their work through subscription fees and transaction-based models. What sets Dorian apart from its competitors is its focus on user-friendly tools for content creation and discovery, which aims to democratize storytelling and amplify diverse voices in the creative writing community. The company's goal is to empower writers and enhance their ability to share their stories with a broader audience.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$18.7MTotal Funding

SERIES_ACompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees

Benefits

Competitive salary

Equity

Risks

Competition from platforms like StoryLoom and Twine is increasing.

Integration challenges may arise from the Nix Hydra acquisition.

IP-related legal challenges could occur with fan-created content.

Differentiation

Dorian offers a no-code platform for interactive storytelling, empowering fiction writers.

The platform allows creators to monetize content through subscriptions and transactions.

Dorian focuses on diverse creators, amplifying underrepresented voices in storytelling.

Upsides

Dorian raised $14 million in Series A funding to support its growth.

Partnership with Lionsgate enables fan fiction-based games from popular Hollywood IPs.

Acquisition of Nix Hydra enhances Dorian's interactive fiction game offerings.

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