Quince

Customer Care, Operations Support Lead, Voice of the Customer

United States

Quince Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, E-commerce, Customer Service, BiotechnologyIndustries

Requirements

Candidates should possess at least three years of experience in operations, customer experience, Voice of the Customer analysis, or project management, along with strong writing and analytical skills to effectively communicate insights.

Responsibilities

The Operations Support Lead, Voice of the Customer will manage VOC JIRAs by tracking, categorizing, and escalating customer feedback through JIRA, engage with Retention Specialists to collect insights, compile and present monthly VOC reports to leadership, create and manage VOC improvement projects, collaborate with internal teams to implement process changes, and support business needs by adapting to new initiatives and priorities.

Skills

Customer Feedback Analysis
Process Improvement
Data-Driven Decision Making
Report Writing
Presentation Skills
JIRA Management
Cross-Functional Collaboration
Problem-Solving
Communication

Quince

Direct-to-consumer e-commerce for fashion and home essentials

About Quince

Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.

Key Metrics

San Francisco, CaliforniaHeadquarters
2018Year Founded
$74.9MTotal Funding
SERIES_BCompany Stage
Consumer Software, Consumer GoodsIndustries
201-500Employees

Benefits

Performance Bonus
Flexible Work Hours
Remote Work Options

Risks

Increased competition from brands like Italic and Everlane may dilute Quince's market share.
Challenges in maintaining product quality as Quince scales could impact customer satisfaction.
Geopolitical tensions may disrupt Quince's global sourcing and manufacturing partnerships.

Differentiation

Quince's M2C model cuts out middlemen, offering luxury at lower prices.
The company partners with over 50 top manufacturers globally for diverse product offerings.
Quince's focus on sustainability and ethical sourcing appeals to eco-conscious consumers.

Upsides

Quince's strong social media presence boosts brand visibility and customer engagement.
The global e-commerce market expansion offers Quince opportunities to reach new customers.
Rising demand for sustainable fashion aligns with Quince's responsible sourcing practices.

Land your dream remote job 3x faster with AI