Member Experience Supervisor Full Time at BJ's Wholesale Club

Rotterdam, New York, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Capability to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Proven ability to deliver results by setting clear expectations, following up consistently, and driving execution
Experience in developing talent and teams through collaboration, coaching, and empowerment
Strong leadership skills, including fostering trust, promoting open communication, resolving conflicts constructively, and building inclusive relationships
Skills in teaching, coaching, and leading team development through training, feedback, and on-the-job coaching
Ability to drive a values-based culture promoting strategic thinking, ethical decision-making, and inclusion
Expertise in creating a safe and collaborative environment with open communication and team trust
Proficiency in recognizing, retaining top talent, celebrating achievements, and focusing on career growth
Knowledge of GOLD Member Standards and key service behaviors (Greet, Anticipate, Appreciate - GAA; Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank - LAST)

Work closely with the Assistant Club Manager of Member Experience to provide leadership and direction within the club
Drive club performance, particularly for directly managed departments (Front End Leads, Cashiers, and Membership Sales Ambassadors)
Ensure consistent execution of policies and procedures
Maintain a positive member service experience and Grand Opening Look Daily (GOLD) standard club conditions
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training to ensure operational excellence
Develop talent and team by fostering a culture of growth through collaboration, coaching, and empowerment
Display leadership by fostering trust, promoting open communication, resolving conflicts, and building inclusive relationships
Support team engagement through teaching, coaching, leading, and ensuring learning in the flow of work
Guarantee service excellence by ensuring daily execution of GOLD Member Standards and reinforcing key service behaviors across the club
Monitor member engagement levels and department execution to ensure a premium shopping experience
Resolve member concerns and support the team in delivering satisfaction