Member Experience Supervisor at BJ's Wholesale Club

Carmel, Indiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Capability to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Proven ability to deliver results by setting clear expectations, following up consistently, and driving execution
Experience in developing talent and teams through collaboration, coaching, and empowerment
Strong leadership skills to foster trust, promote open communication, resolve conflicts constructively, and build inclusive relationships
Skills in teaching, coaching, and leading teams through training, feedback, and on-the-job coaching
Ability to drive a values-based culture promoting strategic thinking, ethical decision-making, and inclusion
Capacity to create a safe and collaborative environment with open communication and team trust
Expertise in recognizing, retaining top talent, celebrating achievements, and focusing on career growth
Knowledge of service excellence standards including GOLD Member Standards, Greet, Anticipate, Appreciate (GAA), Fast, Friendly, Full, Fresh, Clean, and Listen, Apologize, Solve, Thank (LAST)

Responsibilities

Provide leadership and direction within the club, driving club performance for directly managed departments
Directly lead Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors
Ensure consistent execution of policies and procedures
Deliver a positive member service experience
Maintain Grand Opening Look Daily (GOLD) standard club conditions
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training to ensure operational excellence
Work closely with the Assistant Club Manager of Member Experience
Monitor member engagement levels and department execution for a premium shopping experience
Resolve member concerns and support team in delivering satisfaction
Guarantee daily execution of GOLD Member Standards and reinforce key service behaviors across the club

Skills

Key technologies and capabilities for this role

LeadershipTeam ManagementCustomer ServiceAudit ComplianceTalent DevelopmentMembership SalesFront End OperationsPolicy Execution

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ's offers weekly pay, eligible free BJ's Inner Circle and Supplemental memberships, generous time off including vacation, personal, holiday, sick, bereavement, and jury duty leave, benefit plans with three medical plans, HSA, two dental plans, vision, flexible spending, and a 401(k) with company match (eligibility varies).

Is this a remote position or does it require working in a club?

This is not a remote position; it requires working within the club, providing leadership and direction there.

What leadership skills are required for the Member Experience Supervisor role?

Key skills include strong business acumen, strategic thinking, data-driven decision-making, talent development through coaching and empowerment, effective communication, building high-performing teams, and delivering results.

What is the company culture like at BJ's Wholesale Club?

BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be their authentic selves, with a commitment to outstanding service, fostering trust, open communication, and high-performing teams.

What teams does the Member Experience Supervisor lead?

The role directly leads the Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors.