Customer Experience Associate (Remote)
Age BoldSalary not specified
- Full Time
- Entry Level & New Grad
$60,000 – $75,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries
Requirements
Candidates should possess a minimum of 2-3 years of related experience providing technical support in the financial services industry, demonstrating an analytical and data-oriented approach to problem-solving, a strong work ethic, and a desire to deliver quality results and take accountability. They should also have strong communication skills in verbal and written English, a patient and empathetic attitude, and a positive outlook, coupled with a tech-savvy mindset and the flexibility to adapt to a startup environment.
Responsibilities
As a Member Experience Specialist, the individual will be the face of Facet to the customer, providing timely, professional, and friendly customer app support, honing their technical investment knowledge, and assisting members with investment transfers and money movements. They will ensure every member interaction is of the highest quality, provide timely follow-ups, diagnose and solve customer questions and app troubleshooting, and provide excellent member management including communication, documentation, and responsive follow-through in required systems. Additionally, they will collaborate with the team to analyze member experience, identify root causes of issues, develop solutions, catalog and escalate common issues, and manage their calendar effectively to schedule meetings and follow up with members to address concerns and improve the overall member experience.
Skills
Financial Services Knowledge
Customer Support
Investment Transfers
Brokerage Trading Procedures
Technical Troubleshooting
CRM Systems (e.g., Salesforce)
Facet
AI platform for professional image generation
About Facet
Facet provides a collaborative platform for generating high-quality images using AI technology. It is designed for creative professionals such as graphic designers, photographers, and digital artists who need customizable images for their projects. Users can access advanced AI tools through a subscription model, which allows them to generate and refine images efficiently. Facet differentiates itself from competitors by focusing on a user-friendly experience that enhances both productivity and creativity. The company's goal is to empower creative professionals by streamlining the image creation process, making it easier for them to produce the visuals they need.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$15.1MTotal Funding
EARLY_VCCompany Stage
Consumer Software, AI & Machine LearningIndustries
1-10Employees