3rd hire: ⭐ Customer Success

Remote

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$70,000 – $100,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FintechIndustries

Requirements

Candidates should possess at least 2 years of prior experience in a professional customer support and/or account servicing role for an early-stage or high-growth consumer fintech startup, and be comfortable in a high-intensity role seeking an ambitious workload. They should thrive in a remote work environment, enjoy leveraging customer support interactions to find and report bugs internally, and have experience interfacing with engineering. Prior experience with SQL is a bonus, and a self-starter who thrives in ambiguity and works effectively with cross-functional teams is required.

Responsibilities

The Customer Success Team Member will support customers, scope self-serve features, scale servicing operations, contribute to establishing the customer success foundation for the entire company, and have input in long-term support and servicing decisions.

Skills

Customer Support

Account Servicing

High-Growth Fintech Experience

Remote Work

Customer Service

Support Operations

Kobo

Provides eReaders and digital reading apps

About Kobo

Rakuten Kobo Inc., a leading player in digital reading technology, provides a sophisticated ecosystem for seamless access to ebooks across various devices through its range of eReaders and Kobo App. This company is ideal for individuals passionate about transforming and enhancing the global reading experience, offering a highly collaborative environment that supports over 30 million users worldwide. Employees can thrive on opportunities to interact with cutting-edge technology while contributing to an expansive digital library that enriches both the accessibility and enjoyment of reading.

Toronto, CanadaHeadquarters

2009Year Founded

$395.9MTotal Funding

ACQUISITIONCompany Stage

Consumer Software, EducationIndustries

201-500Employees