Member Support Specialist (Remote, 8am - 5pm EST shift) at Brightline

United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Passion for the mission to redefine behavioral health for children and their families
Desire to create a one-of-a-kind member experience and background in providing excellent customer service
Drive to be part of building something new and to change the lives of families
Comfort with a wide variety of technology, including email, EHR, scheduling tools, and more
Excellent communication skills (written and verbal) and organization skills
Ability to revel in the details and commitment to following through on all tasks, simple and complex
Previous experience managing a medical office and/or familiarity with insurance billing (bonus)
Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish (nice to have)

Responsibilities

Conducting first phone calls with new members to assess fit for Brightline services
Scheduling appointments for members
Ensuring member paperwork has been completed
Supporting Providers with a variety of administrative tasks
Answering all admin-related questions between sessions
Conducting eligibility checks, filing claims, and collecting member payment
Keeping our internal software tool for the Member Support team ultra-organized
Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale

Brightline

Digital mental health support for youth

About Brightline

Brightline provides mental health support specifically for children and teenagers through a digital platform. It offers services such as video consultations with therapists and coaches, resources for parents, and personalized treatment plans, all aimed at managing mental health care effectively. The platform allows families to schedule video visits easily, making it a convenient option for those seeking help. Brightline distinguishes itself from competitors by offering in-network services with major health plans, which makes its services more accessible and often covered by insurance. The goal of Brightline is to improve the mental health of young individuals, as evidenced by positive feedback from parents regarding reductions in disruptive behavior and anxiety levels.

Palo Alto, CaliforniaHeadquarters

2019Year Founded

$199.4MTotal Funding

SERIES_CCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Remote first team

Ample PTO

Support for parents & caregivers

Mental health & wellness stipend

Risks

Increased competition from Teladoc Health's comprehensive mental healthcare service.

Rising healthcare costs may deter families from seeking necessary mental health services.

Recent data breach settlement may impact Brightline's reputation and client trust.

Differentiation

Brightline offers a comprehensive suite of mental health services for children and families.

The company provides in-network services with major health plans and employers.

Brightline's Under 2 Coaching Program addresses early intervention needs for infants.

Upsides

Partnership with Teladoc Health expands Brightline's market reach and service offerings.

Increased demand for virtual mental health services due to specialist shortages.

Brightline's research highlights rising costs, underscoring demand for their services.

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