Job Description

Employment Type: Full-time

Position Overview

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Overall Job Purpose:

• Demonstrates a passion for serving Lilly’s customers.
• Delivers improved outcomes for patients through easy interactions that enable people to feel they are genuinely cared for and able to trust us.
• Exhibits strong leadership and business ownership skills.
• Collaborates effectively with Lilly colleagues and external business partners.

Key Responsibilities

UNDERSTAND

• 1.1: Demonstrate a deep understanding of the healthcare marketplace and customer system, including treatment guidelines, formulary status, and protocols. Also understand accounts, key customers, and approved channel preferences.
• 1.2: Exhibit a comprehensive understanding of patient disease states, available treatment options, and product knowledge.
• 1.3: Understand Lilly policy to effectively leverage Lilly’s processes and available resources.
• 1.4: Understand the Team Lilly framework to uphold Lilly company values.

PLAN

• 2.1: Analyze territory and accounts to make trade-off decisions.
• 2.2: Identify opportunities and create territory and account plans that incorporate the approved multichannel approach to support territory and account plans.

EXECUTE

• 3.1: Collaborate with cross-functional teams to create exceptional customer experiences in line with Lilly’s policy to achieve business goals.
• 3.2: Develop pre-call and post-call plans that are centric to gaining customer commitment and adjust the plans accordingly.
• 3.3: Engage customers in patient-centric VBS dialogues to create value for customers.
• 3.4: Appropriately use approved multichannel resources and brand-approved materials to fulfill customer needs.

Qualifications

• At least 1-5 years of sales experience (pharmaceutical/ medical equipment).
• Bachelor’s degree or equivalent in a relevant scientific subject.
• Able to speak in both Cantonese and English.
• Diabetes/related experience preferred.

Skills & Knowledge

• Good presentation skills and ability to communicate effectively with others.
• Good time management skills in planning and prioritizing tasks.
• Customer Service orientation: Able to work with people and follow up on details.
• Able to work independently to identify opportunities and develop actions to achieve results.
• Persistent, hard-working, and willing to accept challenges.
• Positive thinking, initiative, and committed to obtaining results.

Core Competencies

• Accountable: Accepts responsibility, sets high standards, and delivers results.
• Agile Learner: Always curious, learns from experience, and grasps complex issues quickly.
• Adaptable/Flexible: Accepts ambiguity and adapts behavior to accommodate changes.
• Resilient/ Stress Tolerant: Remains calm and demonstrates poise/ self-control in the face of stressors and performs at a high level despite time pressure or the need to balance multiple priorities.
• Self-Motivated/ Passionate: Proactive, disciplined to accomplish tasks, and seeks personal growth and development.
• Personable/ Approachable: Optimistic, demonstrates confidence and competence, and shows empathy.

Company Information

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete [specific process or link if provided].