Marketplace Operations Specialist at Pattern

Lehi, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Social CommerceIndustries

Requirements

Bachelor’s degree in Business Administration, Marketing, or related field
2-3 years of experience working in e-commerce; brand, agency, or marketplace experience preferred
Strong analytical approach to business, with experience making high quality decisions in a rapidly evolving environment
Clear and effective communication skills, with the ability to speak to a broad range of key internal and external stakeholders (mid - high level executives)
Data driven mindset with a results oriented approach to driving a business
Familiarity with TikTok Shop is strongly preferred, but not required
Skills - Excel/Google Sheets, Presentations, Tableau/BI

Responsibilities

Oversee the back end operations for all brand partners onboarding via the Pattern store or their own brand handle on TikTok Shop
Manage day-to-day operations of TikTok Shop including but not limited to inventory management, order processing, and listing creation
Collaborate with key internal cross functional partners across multiple teams to align on assortment, pricing, shipping, etc
Build relationships with external stakeholders across TikTok and Pattern brand partners to ensure all Shops are on-boarded successfully and as seamlessly as possible
Be data obsessed - monitor overall shop health, listing violations, and product launches via the TikTok Seller Center to ensure the Pattern store remains in good standing
Uphold company and marketplace policies related to terms of service, compliance, and privacy, including monitoring overall account health & listing violations
Monitor and analyze GMV to track performance, identify trends, and provide data-driven decisions to drive strategy in partnership with multiple stakeholders (content, sales, product, etc)
Support the implementation of new features, tools, and technologies to enhance the functionality and user experience of TikTok Shop

Skills

Key technologies and capabilities for this role

TikTok ShopInventory ManagementOrder ProcessingListing CreationPricingShippingAssortment PlanningEcommerce Operations

Questions & Answers

Common questions about this position

What experience is required for the Marketplace Operations Specialist role?

A Bachelor’s degree in Business Administration, Marketing, or related field is required, along with 2-3 years of experience working in e-commerce, such as with a brand, agency, or marketplace.

What are the main responsibilities of this position?

The role involves overseeing back-end operations for TikTok Shop brand partners, managing inventory, order processing, and listing creation, collaborating with cross-functional teams, building relationships with stakeholders, monitoring shop health and compliance, analyzing GMV for data-driven decisions, and supporting new features.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture does Pattern have?

Pattern emphasizes employee experience at the center of its business model, has been recognized as one of Newsweek’s Global Most Loved Workplaces, and seeks team members who are obsessed with data, partner success, action-oriented, and have hustle with a touch of nerd.

Pattern

Ecommerce acceleration and competitive analysis

About Pattern

Pattern.com focuses on ecommerce acceleration, particularly on Amazon, by providing a free digital shelf management software that analyzes data from millions of searches and products. This tool uses machine learning to give brands insights into their competition, helping them optimize their product listings. Unlike competitors, Pattern.com offers both free tools and premium services, including market insights and consultancy, to help brands grow on Amazon. The company's goal is to empower brands to enhance their visibility and sales on one of the largest online marketplaces.

Lehi, UtahHeadquarters

2013Year Founded

$269.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Consulting, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven ecommerce platforms could erode Pattern's market share.

The rapid growth of Amazon's third-party sellers may dilute Pattern's service effectiveness.

The partnership with Giggster may divert focus from core ecommerce services.

Differentiation

Pattern offers a free digital shelf management tool for Amazon sellers.

The company uses machine learning to provide customized insights for product optimization.

Pattern's premium services include deep market insights and patented technology solutions.

Upsides

Pattern was named one of the World's Most Innovative Companies in 2024.

The launch of the Shelf inventory solution expands Pattern's service offerings.

Pattern's AI models enhance seller performance across multiple retail marketplaces.

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