[Remote] Supply Center Specialist at Thermo Fisher Scientific

Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Life Sciences, Biotechnology, Scientific ResearchIndustries

Requirements

High school diploma or equivalent required; bachelor's degree preferred
Minimum of 1 year of confirmed experience in customer service, retail, sales, research & development or another related field
Legally authorized to work in the United States without sponsorship
Must reside in Waltham, MA (requires daily travel to client sites)
Organized, attention to detail, and ability to work autonomously
Customer-centric with ability to quickly pick up customer requirements and respond quickly
Ability to anticipate needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager
Demonstrate a sense of urgency, contagious optimism, and a “can do” demeanor
Greet challenges and change as an opportunity
Has courage and confidence to try new things and learn from mistakes
Encourages, motivates, and collaborates well with others
Builds effective partnerships with customers and colleagues
Ability to work in environmental conditions including cold room/freezers (-22°F/-6°C), laboratory setting, and wear PPE (safety glasses, gowning, gloves, lab coat, ear plugs, etc.)
Work hours during normal business hours to match delivery times and customer needs

Responsibilities

Provide outstanding customer service by building positive relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly
Lead all aspects of daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain efficient product mix and accuracy
Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher’s brand
Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events
Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share
Use internal systems (e.g., Supply Center Management System) to manage orders, identify usage trends, and ensure accurate and timely replenishment
Analyze purchasing trends through Supply Center reporting to identify market share opportunities
Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center
Complete all required training
Perform other related duties as required and/or assigned, including training and onboarding of new Supply Center Service Representatives

Skills

Key technologies and capabilities for this role

Inventory ManagementCustomer ServiceMerchandisingStock AuditingLaboratory SafetyPPE UsageReceivingRestocking

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is not a remote position; it requires residing in Waltham, MA and daily travel to client sites.

What are the key responsibilities of a Supply Center Specialist?

Key responsibilities include providing customer service, managing inventory (receiving, unpacking, restocking, auditing), maintaining merchandising standards, supporting growth initiatives, and using internal systems for orders and trend analysis.

What is the work schedule and environment like?

It's a full-time standard Monday-Friday schedule in a laboratory setting with environmental conditions like cold rooms/freezers (-22°F/-6°C) and requires some PPE such as safety glasses, gowning, gloves, lab coat, and ear plugs.

What is the company mission and culture like?

Thermo Fisher Scientific focuses on meaningful work that enables customers to make the world healthier, cleaner, and safer, providing resources for career goals while tackling global challenges like environmental protection and cancer cures.

What qualifications or requirements are needed to apply?

Candidates must be legally authorized to work in the United States without sponsorship and reside in Waltham, MA, with relocation assistance not provided; strong customer service, inventory management, and collaboration skills are essential.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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