Included Health

Marketing Technology and Innovation Manager

Remote

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Health Technology, MarketingIndustries

MarTech Strategic Vision

Create and lead the execution and evolution of our MarTech strategy, partnering closely with colleagues from Engineering, IT and Product Management. In this capacity, you will create and lead the execution of MarTech evolution roadmap, and define “ideal state” for marketing technology across Consumer Marketing. As the strategic lead, you will communicate MarTech priorities, impact, and return on investment (ROI) to senior leadership across the organization.

MarTech Ecosystem Ownership

Lead thorough audits of existing tools within the company’s marketing technology stack, and recommend solutions aligned with current and future business needs. Similarly, you will work to identify opportunities to optimize the team’s use of on-hand platforms.

Vendor Management & Solution Evaluation

Lead rigorous evaluations and proof-of-concepts for new vendors and solutions, focusing on tools that enhance personalization, automation, attribution, and actionable insights. Manage vendor relationships, including selection, integration, performance monitoring, contract negotiation, and cost optimization.

Innovation & Cross-functional Collaboration

Collaborate cross-functionally with Marketing, Engineering, Data Science, and Product teams to translate business goals into scalable technology solutions. Champion AI-driven initiatives to optimize campaigns, enhance segmentation, generate content, and derive advanced analytics, driving marketing innovation and effectiveness.

Required Qualifications

  • 6+ years of hands-on experience with Marketing Automation & CRM platforms (e.g., Salesforce Marketing Cloud, Braze, Customer.io, Iterable, etc.). Demonstrated success creating and managing complex, multi-channel journeys and campaigns is particularly important.
  • 4+ years experience working with Customer Data Platforms (CDP; e.g., Salesforce Data Cloud and Agentforce), including management of data ingestion, connection integrity, etc.
  • 4+ years experience in marketing analytics, including implementation or management of multi-touch attribution (MTA) or media mix modeling (MMM).
  • Strong project management skills and ability to lead in a fast-paced environment.
  • Ability to communicate complex technical topics to business stakeholders.

Preferred Qualifications

  • Certifications in Marketing Automation and CRM platform (e.g., Salesforce Marketing Cloud, Hubspot, Customer.io, Iterable, etc.).
  • Experience in areas listed above in a regulated environment (e.g., healthcare, finance, etc.) highly preferred.
  • Bachelor's degree in Marketing, Computer Science, Information Technology, or related field.
  • Experience using Jira & Asana to manage backlogs and organize work.

Physical/Cognitive Requirements

  • Prompt and regular attendance at assigned work location.
  • Capability to remain seated in a stationary position for prolonged periods.
  • Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
  • No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
  • Capability to work with leadership, employees, and members in an appropriate manner.

Salary Range

The United States new hire base salary target ranges for this full-time position are:

  • Zone A: $118,640 - $167,580 + equity + benefits
  • Zone B: $130,504 - $184,338 + equity + benefits
  • Zone C:

Skills

Marketing Automation
MarTech Strategy
Platform Optimization
Customer Engagement
Personalization
Data-Driven Communication
Roadmap Creation
Vendor Management
Solution Evaluation
AI Initiatives
Campaign Optimization
Segmentation

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$337.5MTotal Funding
GROWTH_EQUITY_VCCompany Stage
HealthcareIndustries
51-200Employees

Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Risks

Competition from Teladoc and Amwell threatens market share.
Post-merger integration challenges could affect service delivery.
Regulatory scrutiny on telehealth may impact operational flexibility.

Differentiation

Included Health offers integrated primary and behavioral health services.
They provide 24/7 on-demand care with diverse providers.
Their data-driven approach enhances healthcare outcomes and reduces costs.

Upsides

Rising demand for telehealth boosts Included Health's virtual care services.
Employers investing in healthcare benefits expand Included Health's client base.
Value-based care models align with Included Health's focus on outcomes.

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