Professional presentation; is confident, assertive and displays a high level of self-esteem
Good time management skills to ensure assigned responsibilities are completed in an efficient manner
Good communication skills; is able to effectively communicate to all levels of management, both internally and externally
Strong active listening skills; gives full attention to what other people are saying, taking time to understand
Responsibilities
Identifies viable leads, manage prospects and acquire new, profitable manufacturing customers to meet and exceed monthly established targeted revenue goals in special waste, recycling and MSW
Prepares and delivers sales presentations to grow existing manufacturing accounts; follows up with key decision makers to assure contracts are renewed timely with cost efficient pricing
Develops and implements sales and marketing action plans, including key objectives, in support of the sales and overall special waste, recycling and solid waste goals of the local divisions
Utilizes the Company’s Contact Relationship Management (“CRM”) tool on a daily basis, schedules and documents all activities, and develops robust information profiles on prospective customers to facilitate acquisition of new customers
Develops and maintains an awareness of market behavior and competitive trends in designated market to anticipate changing customer needs; proactively manages customer base
Builds long-term relationships with contractors, prospective and existing clients in designated market
Conducts customer proactive retention calls
Proactively communicates with, or responds to, customers in conjunction with the Company’s pricing initiatives
Maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures and offers additional services to existing and potential commercial, industrial and recycling clients, including total waste stream management solutions, as appropriate, to grow targeted profitable revenue and contribute to Company goals and objectives
Maintains current knowledge of all federal, state and local environmental laws and regulations regarding special waste disposal and landfills; participates in company-sponsored training courses, meetings and discussions regarding the classification and characterization of special waste
Meets regularly with Director, Manufacturing and Environmental Services, as appropriate to review weekly sales activities and prospective customer calling activities
Tracks all prospective customer information on required reporting format
Builds relationships and increase Company visibility through participation in Company-sponsored activities as required; attends trade shows, chamber of commerce events and other events, as necessary. Acts as a Company representative at community events, where required
Completes all required Customer Service Agreement (“CSA”), CRM entries, Prospect Management Tool and other reports in a complete, accurate and timely manner
Responsible for collection activities, as required
Respond to service cancellation calls; and ensure compliance with established escalation policy