Ninja Van

Manager, Sales (Client Success Management)

Subang Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Data & Analytics, Enterprise SoftwareIndustries

Requirements

Candidates should possess strong interpersonal skills and experience in managing client relationships. Proven ability to analyze client and market behavior patterns is essential, along with experience in setting and communicating KPIs and targets. Familiarity with Salesforce or similar CRM systems is required, as well as the ability to derive data-driven insights for commercial optimization.

Responsibilities

The Manager, Sales will oversee a team of Client Success Specialists and devise success strategies for assigned accounts. They will define and communicate KPIs to the team, analyze client behavior, and ensure client retention and satisfaction. Monthly Business Reviews with clients will be conducted to understand their goals and needs. The role also involves collaborating with the Country Sales Head on competency development and implementing Salesforce to enhance sales performance.

Skills

Team Management

KPIs

Data Analysis

Client Relationship Management

Business Review

Communication

Strategy

Problem Solving

Market Analysis

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Key Metrics

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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