Sr. Manager, Account Management, Commercial

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $280,000-$300,000 OTE (OTE includes base salary and variable compensation, determined by factors like location, experience, education, and skills.)

Zip is revolutionizing the way companies purchase software, services, and tools, addressing a complex global market exceeding $120 trillion annually. Founded in 2020, Zip has established itself as a leader in the procurement platform category, serving world-renowned companies like OpenAI, Snowflake, and Coinbase. With a $2.2 billion valuation and significant funding, Zip boasts a world-class team and is focused on technological innovation, global expansion, and customer value.

The Role: Sr. Manager of Account Management (Commercial)

We are seeking a driven and strategic Sr. Manager of Account Management to lead our Commercial Account Management team, focusing on customer accounts with under 2,000 employees. This role is crucial for building and developing a team that deepens customer relationships, drives strategic expansions, and ensures high retention in a fast-paced, high-volume segment. You will be instrumental in shaping the team, refining processes, and delivering exceptional value to Zip's customers.

Responsibilities

• Hire, lead, and mentor a high-performing Account Management team to exceed retention and expansion goals (GRR, NRR).
• Partner cross-functionally with Sales, Customer Success, Product, and Marketing to drive upsell and cross-sell motions with a customer-first approach.
• Guide Account Managers through strategic account planning, forecasting, and execution.
• Actively participate in customer conversations, model strong discovery, and coach deal strategy in real-time.
• Design and optimize processes, KPIs, and incentives to improve Account Manager efficiency and performance at scale.
• Serve as a strong advocate for the customer internally, aligning Zip’s roadmap with customer needs.
• Contribute as a founding leader of a foundational Go-To-Market function during Zip's next growth phase.

Requirements

• 2–3+ years of experience leading Account Management or Sales teams with a proven track record of hitting revenue targets.
• Demonstrated ability to manage high-volume customer portfolios with both velocity and quality.
• Strong analytical mindset with experience in forecasting, pipeline reporting, and operational rigor.
• Experience in fast-growth SaaS environments, with comfort navigating ambiguity and moving quickly.
• Passion for team development, with proven experience coaching and developing early-career sellers.

Nice to Haves

• Experience selling into procurement, finance, accounting, IT, or legal departments.
• Familiarity with Salesforce, Gong, Clari, Outreach, and other modern sales tools.

Perks & Benefits

• Startup equity
• Full health, vision & dental coverage
• Team building events
• Flexible Paid Time Off (PTO)
• Apple equipment plus a home office budget
• 401k plan

Company Culture

Zip hires "Zipsters" who embody ownership, open communication, an underdog mindset, and a drive to accelerate innovation for businesses worldwide.