Support Engineer (APAC)
SupabaseFull Time
Junior (1 to 2 years)
Candidates should have a proven track record of leading and growing high-performing, technical B2B SaaS Support organizations and driving a culture of excellence and empathy. A strong technical background with experience in complex B2B software products, including understanding and troubleshooting technical concepts like APIs, integrations, and system workflows, is essential. Expertise in Support organizations, related KPIs, and systems such as ticketing, analytics, and Help Centers is required. The ideal candidate is detail-oriented, analytical, customer-centric, and passionate about coaching and enabling teams.
The Manager of Product Support will lead and grow the APAC Product Support Team, shaping how Support operates in the region. Responsibilities include developing and implementing effective support strategies, monitoring key performance indicators, and resolving escalated customer issues. The role involves collaborating with Product, Engineering, and Customer Success teams to address customer needs, maintain support documentation, and improve the customer experience. Additionally, the manager will stay current with industry trends, foster a positive team environment, and drive professional growth and development within the support team.
Hiring solutions for scaling companies
Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.