Manager, Product Design

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, AIIndustries

Requirements

Candidates must have a minimum of 14+ years of experience in UX Design or Interaction Design, with at least 3 years in people management or leading design teams. A portfolio showcasing work samples and expertise in enterprise product spaces such as IT Security Management, IT Operations Management, or HR Service Delivery is required. Proficiency in design tools like Sketch, Invision, or Photoshop, and rapid prototyping tools such as Axure or Keynote is essential. Strong skills in Information Architecture, excellent written and verbal English communication, and teamwork abilities are also necessary. Experience integrating AI into work processes or decision-making is a plus.

Responsibilities

The Manager, Product Design will directly manage, mentor, and develop a team of 3-5 designers, driving the UX vision and execution for workplace productivity and analytics solutions. Responsibilities include collaborating cross-functionally with product management, user research, engineering, and content teams throughout the product lifecycle. The role involves distilling complex problems into clear goals and requirements, contributing to and encouraging the application of Design Systems, and evangelizing design strategy across global teams. Additionally, the manager will assist in user needs assessment, conduct user research, competitive analysis, and usability testing, and oversee the development of UI layouts, mockups, prototypes, and user experience specifications for both mobile and desktop platforms.

Skills

Product Design

UX Vision

UX Execution

Design Systems

User-centric Design

User Research

Competitive Analysis

Usability Planning

Storyboarding

Product Management Collaboration

Engineering Collaboration

Content Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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