Manager, Patient Engagement

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health ServicesIndustries

Requirements

Candidates should possess a Bachelor's Degree or higher and have at least 5 years of experience in a healthcare contact center or patient outreach setting, with a minimum of 2 years in a lead or supervisory role. Strong leadership skills, including coaching, accountability, and motivation, are essential, along with experience managing performance targets in a fast-paced, remote or hybrid environment.

Responsibilities

The Manager, Patient Engagement will lead and develop a team of Care Advocates responsible for patient outreach and enrollment, overseeing daily contact center operations and monitoring performance metrics. This role involves coaching team members, managing key performance indicators, conducting quality assurance reviews, and collaborating with internal teams to enhance patient engagement and satisfaction.

Skills

Patient Outreach

Patient Engagement

Team Leadership

Performance Metrics

Coaching

Contact Center Operations

Performance Analytics

Strategic Execution

Patient Satisfaction

Cross-functional Collaboration

Hiring

Onboarding

Training

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees