[Remote] Manager, Member Service Guide at Devoted Health

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3+ years of experience leading front-line teams in a customer-focused or healthcare setting
Demonstrated ability to coach and develop both leaders and front-line staff
Proven success driving results through data, metrics, and continuous improvement
Strong communication and interpersonal skills, with the ability to motivate, influence, and build strong relationships across teams
A proactive, solutions-oriented mindset with the ability to manage multiple priorities

Responsibilities

Lead and develop a team of Supervisors and Guides by providing coaching, feedback, and mentorship
Build a culture grounded in trust, care, and accountability
Establish clear standards of excellence by designing frameworks, playbooks, and tools
Set clear goals and expectations, using 1:1s, side-by-sides, and data-driven feedback
Oversee day-to-day operations, ensuring schedules, workflows, and service goals are met
Leverage data, metrics, and trends to anticipate challenges and drive ongoing improvement
Plan and execute initiatives and projects that improve efficiency, quality, and member outcomes
Collaborate with cross-functional stakeholders to strengthen outcomes and enhance the member journey
Refine processes, tools, and documentation to support operational effectiveness, compliance, and scalability

Skills

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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