Manager Infrastructure Services at DXC Technology

Riyadh, Riyadh, Saudi Arabia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, IT ServicesIndustries

Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
Proven experience in Service and Program Management
Proficiencies in strategic planning, team leadership, and performance management
Continuous learner that stays abreast with industry knowledge and technology
Advanced degree in a relevant field (a plus)
Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) (a plus)

Responsibilities

Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly
Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests
Engage with clients to gather feedback, address basic concerns, and coordinate support
Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery
Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution
Maintain comprehensive service documentation, ensuring that all processes are well-documented and up to date
Generate reports on service performance and client feedback for review and action
Coordinate resources and schedules to ensure optimal service coverage

Skills

Key technologies and capabilities for this role

Service ManagementProgram ManagementTeam LeadershipStrategic PlanningPerformance ManagementITILPMPSLA ManagementKPI ManagementIncident Management

Questions & Answers

Common questions about this position

What is the salary for the Manager Infrastructure Services role?

This information is not specified in the job description.

What is the location or work arrangement for this position?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need typically 7+ years of relevant work experience in industry with a minimum of 3 years in a similar role, proven experience in Service and Program Management, and proficiencies in strategic planning, team leadership, and performance management.

What is the company culture like at DXC Technology?

DXC Technology believes strong connections and community are key to success, prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances, and is committed to fostering an inclusive environment where everyone can thrive.

What makes a strong candidate for this manager position?

A strong candidate has a Bachelor's degree or equivalent, 7+ years of relevant experience including 3 years in a similar role, proven Service and Program Management experience, skills in strategic planning, team leadership, and performance management, plus certifications like PMP or ITIL and an advanced degree.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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