Manager Field Accounting Services

Position Summary

The Manager, Field Accounting Services has oversight responsibility for order to cash processes and activities. The incumbent oversees the data entry, billing, accounts receivable, and credit and collections functions to ensure timely and accurate order entry and validation, transmittal and resolution of customer billing, appropriate evaluation of credit risks, application of payment and deduction resolutions, accurate credit monitoring, timely follow up on and collections of delinquent accounts, and disputes resolution.

Principal Responsibilities

• Ensures standard operating procedures are followed and applied in a systematic manner; taking the appropriate action when performance does not meet targets and objectives.
• Develops benchmark reporting to track and report effectiveness of pod programs and performance of staff; taking the appropriate action when performance does not meet targets.
• Ensures adherence to Company standard business processes, procedures and policies.
• Acts as a resource for others in the approach, research and resolution of complex and/or escalated questions and discrepancies.
• Acts as a resource for other functions including customer service and operations to answer questions regarding order-to-cash operations and provide training and support as needed. Ensures the acceptable resolution of issues in a timely and effective manner, exercising judgment and discretion as appropriate.
• Reviews pod performance results with the leadership team and makes recommendations accordingly where performance falls short of targets. This may include but is not limited to participation in cross functional approach to issue resolution.
• Collaborates closely with the Customer Resource Center to streamline the order-to-cash process in order to ensure seamless integration between customer service, order processing, billing, and collections. Develops and implements strategies to enhance customer satisfaction, reduce order processing time, and improve cash flow efficiency while maintaining open lines of communication between departments.
• Provides regular feedback to Finance Managers on trends and priority accounts.
• Coaches and develops a team of professionals to assist in their development and attainment of necessary skills to lift performance. Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.
• Performs other non-essential duties as assigned or may be necessary.

Qualifications

• Ability to lead and inspire a team, fostering an environment of continuous improvement.
• Strong problem-solving skills, with the ability to analyze complex financial data and derive actional insights.
• Excellent written and verbal communication skills, with the ability to communicate effectively across all level so the organization.
• A commitment to deliver excellent customer service while balancing the need for efficient cash management.
• Experience managing cross-functional teams and driving initiatives to completion.
• Ability to maintain a high level of accuracy and attention to detail while managing multiple tasks and priorities.
• Strong background in accounts receivable, billing, collections, and cash application processes.
• Knowledge of financial reporting and accounting principles.
• Experience with ERP systems and other financial tools.
• Proficient in Microsoft 365: Outlook, Excel, Word, etc.

Minimum Requirements

• 4 - 7 years of experience in Order-to-Cash or related finance operations, with at least two years in a managerial role including experience with process improvement methodologies.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Famil