Manager, Client Success at StackAdapt

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AdTech, Marketing, TechnologyIndustries

Requirements

Extensive media experience and programmatic knowledge
3+ years of experience managing a client-facing team and growing revenue
Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration
Willingness to lead from the front, with a proven ability to inspire and energize teams
Passion for mentorship, team development, and creating a culture of excellence
Established track record of overcoming challenges, driving solutions, and making data-driven decisions
The ability to simplify and communicate technical concepts and platform-based knowledge
Strong interpersonal, verbal and written communication skills
Proven ability to lead strategic planning, cross-team initiatives, and operational improvements
Located in the Pacific or Mountain timezones within the United States

Responsibilities

Lead, develop, and inspire a global team of Client Success Managers to deliver exceptional service and achieve client retention and growth targets
Partner closely with Inside Sales to develop a world-class onboarding program
Act as a trusted advisor to clients, providing guidance and strategic advice to help them achieve their business objectives
Drive efficiencies through automation to enable excellent service at scale
Foster a culture of collaboration and knowledge-sharing among team members and cross-functional stakeholders
Track and analyze client success metrics and KPIs to measure the effectiveness of client success initiatives and identify areas for improvement
Be accountable for the customer support platform and ticketing systems, analyzing customer feedback to maintain high customer satisfaction scores
Serve as a client advocate within the company, championing their needs and priorities

Skills

Key technologies and capabilities for this role

Team LeadershipClient SuccessCustomer OnboardingProgrammatic AdvertisingData AnalysisClient RetentionRevenue GrowthSales Collaboration

Questions & Answers

Common questions about this position

Is this position remote, and are there location requirements?

StackAdapt is a remote first company, but this position prioritizes candidates located in the Pacific or Mountain timezones within the United States.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What experience and skills are required for the Manager, Client Success role?

Candidates need extensive media experience and programmatic knowledge, 3+ years managing a client-facing team and growing revenue, and demonstrated success leading high-performing client-facing teams with direct people leadership and cross-functional collaboration.

What qualities make an ideal candidate for this position?

The ideal candidate is highly data-driven, customer-focused, passionate about driving great results for clients efficiently, with adaptability, creative problem-solving, and a growth mindset.

What is the team structure for this role?

You will lead a global team of Client Success Managers, reporting to the Vice President of Client Services.

StackAdapt

Programmatic advertising and digital marketing platform

About StackAdapt

StackAdapt specializes in programmatic advertising, which uses software to automate the buying of digital ads. The company provides a platform that enables businesses to run display, video, and native advertising campaigns efficiently. Its main product is a Demand Side Platform (DSP) that allows advertisers to purchase digital ad space in real-time, ensuring that ads reach the right audience at the right moment. Unlike many competitors, StackAdapt does not require monthly minimum spending, giving clients flexibility in their advertising budgets. The company also offers a Creative Studio to help clients enhance their ad content for better results. StackAdapt is particularly recognized for its expertise in native advertising, boasting the largest scale in the industry with numerous integrations and partnerships. The goal of StackAdapt is to empower agencies and brands to maximize their digital advertising efforts through a comprehensive and flexible platform.

Toronto, CanadaHeadquarters

2014Year Founded

$4.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees