Responsibilities

As a Manager, Client Solutions, you will lead a team of enrollment technology experts to deliver industry-leading enrollment experiences, owning operational components of enrollment technology from case level implementation through ongoing file and data exchange operations. You will also demonstrate a strong balance between supporting aggressive sales goals and scaling the operation for profitable growth, create and implement processes that drive better turn-around times and higher quality data exchange, work with IT delivery team on tickets and defect resolution, lead team to deliver on partner and case level enrollment KPIs, effectively diagnose and resolve client-level technology issues, provide feedback to Partner Solutions team, serve as a point of contact for client escalations, present Pacific Life’s benefits technology solutions, coach and develop team members, collaborate with internal stakeholders, understand regulatory and compliance landscape, and effectively onboard new technology partners.