Manager, Client Solutions
Pacific LifeSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a strong understanding of benefits administration, technology (particularly SaaS), business process outsourcing, and strategic planning, along with experience in building and maintaining customer relationships. A solid grasp of customer lifecycle management and the ability to drive customer satisfaction and retention are essential.
Responsibilities
The Client Relationship Consultant will be responsible for developing high-trust relationships with Benefitfocus customers, providing continuity and ensuring a seamless experience throughout their lifecycle. This includes managing customer relationships, running ongoing operations meetings, educating customers on industry trends, and leading the internal Benefitfocus team to deliver exceptional service and drive annual open enrollment success.
Skills
Benefits Software
Customer Relationship Management
Client Service
Benefits Administration
Cloud-based Solutions
Voya Financial
Provides financial services and retirement solutions
About Voya Financial
Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.
Key Metrics
New York City, New YorkHeadquarters
2014Year Founded
IPOCompany Stage
Fintech, Financial ServicesIndustries
5,001-10,000Employees