Manager, Client Services (Canada West) at StackAdapt

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Advertising, Marketing TechnologyIndustries

Requirements

3+ years of experience managing a team, with a proven ability to lead from the front and inspire high-performing teams
5+ years of experience in account management, planning, and execution in the programmatic advertising space
Deep knowledge of Real-Time Bidding (RTB) and programmatic advertising, including hands-on experience with DSPs and Ad Networks
Experience using platforms like Google Ads, Facebook Ads, or other DSPs in a self-serve capacity
A strong track record of managing client relationships, driving revenue growth, and delivering measurable results
Ability to grasp and communicate technical concepts, with platform expertise and comfort navigating complex ad tech solutions
Proven success in overcoming challenges, making data-driven decisions, and designing creative, scalable solutions
Strong cross-functional collaborator who can influence and drive
Located in Western Canada, with a strong preference for the Greater Vancouver Area or Calgary, Alberta

Responsibilities

Lead a team of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies
Track, monitor, and evaluate quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives
Coach the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios, while providing proactive help with the team’s largest and high-potential accounts
Reinforce a commercial mindset within the team, ensuring AMs are empowered to own the full client lifecycle, from onboarding through renewal and expansion
Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan
Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education
Work with other department leads representing the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues
Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant
Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs
Conduct in-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
Travel as necessary

Skills

RTB

Programmatic Advertising

Account Management

Team Leadership

Client Retention

Revenue Growth

Strategic Planning

Client Services

StackAdapt

Programmatic advertising and digital marketing platform

About StackAdapt

StackAdapt specializes in programmatic advertising, which uses software to automate the buying of digital ads. The company provides a platform that enables businesses to run display, video, and native advertising campaigns efficiently. Its main product is a Demand Side Platform (DSP) that allows advertisers to purchase digital ad space in real-time, ensuring that ads reach the right audience at the right moment. Unlike many competitors, StackAdapt does not require monthly minimum spending, giving clients flexibility in their advertising budgets. The company also offers a Creative Studio to help clients enhance their ad content for better results. StackAdapt is particularly recognized for its expertise in native advertising, boasting the largest scale in the industry with numerous integrations and partnerships. The goal of StackAdapt is to empower agencies and brands to maximize their digital advertising efforts through a comprehensive and flexible platform.

Toronto, CanadaHeadquarters

2014Year Founded

$4.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees