Manager, Care Support Optimization at Spring Health

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare, TechnologyIndustries

Requirements

Experience using data and analytics to drive improvements in support operations
Proficiency with tools like Looker for developing reports and dashboards
Ability to define, track, and analyze KPIs and performance data
Expertise in strategic projects related to AI and automation
Strong skills in ad-hoc data analysis to investigate business problems and identify opportunities
Project management capabilities for cross-functional initiatives
Ability to collaborate with teams like Data Engineering, Business Intelligence (BI), Tooling Management, and Workforce Operations
Hybrid work schedule (3 days/week in NYC office at 60 Madison Ave.)

Responsibilities

Develop, automate, and maintain critical operational reports and dashboards (e.g., WBR, MBR) using tools like Looker; provide data-driven insights to leadership on performance and trends
Define and track KPIs, analyze performance data, create automated scorecards for agents/teams, set targets, and identify improvement opportunities
Serve as SME on data/analytics for strategic projects (esp. AI/automation); oversee adoption/implementation and develop impact reporting
Perform proactive deep-dive ad-hoc analysis to investigate issues, root causes, and opportunities for customer experience/team productivity
Provide project management support for initiatives, ensuring alignment with objectives; act as liaison to cross-functional teams
Identify/analyze workflows in Care Support using data to pinpoint bottlenecks/inefficiencies; develop/champion data-driven process solutions

Skills

Data Analytics

Reporting

Dashboards

Process Optimization

Cross-functional Collaboration

Efficiency Improvement

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

Land your dream remote job 3x faster with AI

Try Jobo Free