[Remote] Manager, Super Intelligence HPC Support at Lambda

United States

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$160,000 – $282,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, High Performance Computing, Cloud ComputingIndustries

Requirements

Proven track record leading technical support or engineering teams serving enterprise or hyperscale customers
Skilled at managing customer escalations and major incidents with clarity, confidence, and urgency
Deep expertise in HPC environments including GPU clusters, InfiniBand/RoCE networks, and Linux system administration
Ability to guide engineers through troubleshooting at scale, from orchestration (Slurm/Kubernetes) down to kernel-level debugging
Strong leadership presence: able to inspire, set direction, and build a culture of accountability and customer-first execution
Excellent communication skills, capable of engaging with both engineers and executive stakeholders
Nice to have: Advanced degree in Computer Science, Engineering, or related field
Nice to have: Certifications in HPC, networking, or related technologies
Nice to have: Experience with Slurm, Kubernetes, InfiniBand, and other high-performance interconnects (RoCE, NVLink/NVSwitch)
Nice to have: Background supporting Private Cloud environments or other dedicated enterprise clusters
Nice to have: Experience supporting enterprise AI workloads across startups and Fortune 500 companies

Responsibilities

Lead & Develop: Build, coach, and mentor a team of Super Intelligence HPC Support Engineers, ensuring technical excellence and strong execution in customer-facing work
Escalation Ownership: Take point on high-visibility incidents and escalations with hyperscale customers, ensuring timely, transparent, and high-quality outcomes
Customer Advocacy: Represent the needs of Super Intelligence customers in cross-functional discussions, influencing product design and roadmap decisions to improve supportability
Incident Leadership: Guide your team through major incidents, driving consistency in communication, coordination, and resolution under pressure
Operational Excellence: Define and refine support processes, runbooks, and documentation tailored to hyperscale environments
Partnership: Collaborate closely with Product, Engineering, and Data Center teams to ensure Lambda delivers reliable, scalable solutions at the largest levels of deployment
Metrics & Accountability: Monitor team performance, drive improvements in SLA adherence, response/resolution quality, and customer satisfaction
Hands-On Leadership: Step in to troubleshoot complex issues and model the standard of excellence expected from your team

Skills

Key technologies and capabilities for this role

HPCGPU clustersAI workloadsdeep learningcloud infrastructuresupport engineeringcustomer escalationsteam leadershiptechnical mentoring

Questions & Answers

Common questions about this position

What is the salary range for the Manager, Super Intelligence HPC Support role?

The salary range is $160K - $282K.

Is this position remote?

Yes, this is a remote position.

What skills and experience are required for this role?

Candidates need a proven track record leading technical support or engineering teams serving enterprise or hyperscale customers, and skills in managing customer escalations and major incidents with clarity and confidence. The role requires deep HPC technical expertise, strong leadership, customer engagement, and hands-on troubleshooting abilities.

What does the team structure look like for this role?

You will build, coach, and mentor a team of Super Intelligence HPC Support Engineers, reporting to the Director of Support.

What makes a strong candidate for this position?

A strong candidate has a proven track record leading technical support or engineering teams for hyperscale customers, excels at managing escalations and incidents, and combines deep HPC expertise with leadership and customer advocacy skills.

Lambda

Cloud-based GPU services for AI training

About Lambda

Lambda Labs provides cloud-based services for artificial intelligence (AI) training and inference, focusing on large language models and generative AI. Their main product, the AI Developer Cloud, utilizes NVIDIA's GH200 Grace Hopper™ Superchip to deliver efficient and cost-effective GPU resources. Customers can access on-demand and reserved cloud GPUs, which are essential for processing large datasets quickly, with pricing starting at $1.99 per hour for NVIDIA H100 instances. Lambda Labs serves AI developers and companies needing extensive GPU deployments, offering competitive pricing and infrastructure ownership options through their Lambda Echelon service. Additionally, they provide Lambda Stack, a software solution that simplifies the installation and management of AI-related tools for over 50,000 machine learning teams. The goal of Lambda Labs is to support AI development by providing accessible and efficient cloud GPU services.

San Jose, CaliforniaHeadquarters

2012Year Founded

$372.6MTotal Funding

DEBTCompany Stage

AI & Machine LearningIndustries

201-500Employees

Risks

Nebius' holistic cloud platform challenges Lambda's market share in AI infrastructure.

AWS's 896-core instance may draw customers seeking high-performance cloud solutions.

Existential crisis in Hermes 3 model raises concerns about Lambda's AI model reliability.

Differentiation

Lambda offers cost-effective Inference API for AI model deployment without infrastructure maintenance.

Nvidia HGX H100 and Quantum-2 InfiniBand Clusters enhance Lambda's AI model training capabilities.

Lambda's Hermes 3 collaboration showcases advanced AI model development expertise.

Upsides

Inference API launch attracts enterprises seeking low-cost AI deployment solutions.

Nvidia HGX H100 clusters provide competitive edge in high-performance AI computing.

Strong AI cloud service growth indicates rising demand for Lambda's GPU offerings.

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