Manager, Business Systems at Tokyo Electron

The Manager, Business Systems will provide systems analysis and support to business stakeholders using CRM solutions, capturing requirements and translating them into feasible recommendations or specifications. Responsibilities include creating technical documents, reviewing design documents from development partners, supervising application administration by partners, troubleshooting CRM system issues, and ensuring business requirements are met through design, QA, and implementation. The role involves building reports for process improvement and business operation visibility, designing and documenting technical recommendations, working with software engineers to meet functional requirements within timelines, developing software programs and automations using low-code platforms, and planning/managing software implementation support activities. Additionally, the position requires coordinating with external resources (application service providers, consultants, offshore developers), collaborating with internal product management and development teams on technical roadmaps, and ensuring business requirements are met throughout the project lifecycle.