Manager, B2B (Strategic Account) at Ninja Van

Subang Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, TransportationIndustries

Requirements

Proven track record in sales, business development, or account management
Strong negotiation and closing skills with a passion for hitting and exceeding targets
Ability to identify market trends, competitor activities, and sales opportunities
Excellent communication and relationship-building skills
Self-motivated, goal-oriented, and able to work independently in a high-pressure environment
4 to 5 years of experience in sales, preferably in the domestic express parcels transportation or service industry, with a progressive and proven track record of sales success
Demonstrated customer service experience and excellent negotiation skills
Experience in logistics sales preferred
Bachelor's degree is a must
Excellent communication skills, spoken and written English and Bahasa Malaysia

Responsibilities

Identify and pursue new business opportunities, proactively engaging potential clients
Drive lead generation and qualification through strategic outreach and follow-ups
Convert high-potential prospects into long-term revenue-generating accounts
Implement effective sales strategies to capture competitor business and expand market share
Conduct client meetings, sales presentations, and networking events to build strong relationships
Evaluate customer needs, develop tailored proposals, and negotiate contracts to secure new business
Maintain a structured and rigorous follow-up process to engage key decision-makers
Collaborate with internal teams to streamline lead management and conversion efforts
Act as a trusted advisor to clients, providing exceptional customer service to ensure satisfaction
Work closely with cross-functional teams to address client concerns and deliver seamless solutions
Serve as the primary point of contact for all customer inquiries, ensuring timely resolution of issues
Foster long-term partnerships by continuously identifying opportunities for upselling and cross-selling

Skills

Key technologies and capabilities for this role

B2B SalesBusiness DevelopmentAccount ManagementNegotiationLead GenerationSales PresentationsContract NegotiationCustomer Relationship ManagementUpsellingCross-selling

Questions & Answers

Common questions about this position

What experience is required for this Manager, B2B role?

Candidates need 4 to 5 years of experience in sales, preferably in the domestic express parcels transportation or service industry, along with a proven track record of sales success.

What key skills are needed for this position?

Required skills include strong negotiation and closing skills, excellent communication and relationship-building skills, and the ability to identify market trends and sales opportunities.

What is the salary for this role?

This information is not specified in the job description.

Is this a remote position, or is there a required location?

This information is not specified in the job description.

What makes a strong candidate for this B2B Manager role?

A strong candidate has a proven track record in sales or business development, preferably in logistics, with excellent negotiation skills, a Bachelor's degree, and fluency in spoken and written English and Bahasa Malaysia.

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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