Job Description

Location Type: Remote Employment Type: Full-time

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Engage with our largest customer’s C-Suite Executives leveraging your extensive industry and operational transformational experience to elegantly articulate how breakthrough business outcomes are achieved on the NOW platform.
• Advise and work closely with key internal Executives, as well as our Sales and Strategy teams to build a strategic product and GTM strategy, including enabling the global field community.
• Accelerate sales cycles by meeting and working closely with our most strategic customer CXOs (Fortune 500).
• Work with Customer CXOs to build out their transformation strategy.
• Increase C-suite awareness by creating industry-leading transformation frameworks that help ServiceNow strategic clients accelerate their transformations.
• Develop and drive prospect pipelines by hosting CXO round tables, delivering industry keynotes, and leading other executive-level field marketing activities.
• Provide critical product and marketing content feedback to key Engineering and Field Marketing teams.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Extensive ServiceNow Platform/Portfolio practitioner experience as an executive leader driving scaled transformation with proven positive business outcomes.
• 20+ years of experience in large-scale Senior leader roles leading large, cutting-edge technology organizations and achieving breakthrough business outcomes.
• $10B+ Rev. C-level or E/SVP level experience.
• Must have extensive public speaking/communication and influence skills across Board level and C-Suite.
• Experience leading business transformations at scale.
• Extensive experience facing external customers articulating product benefits and being a customer trusted advisor.
• Experience with SaaS/PaaS and ServiceNow products are ideal.
• Demonstrated ability to lead and collaborate effectively across internal and external organizations, including Engineering, Sales, Strategic partners, and ISVs.
• Expert-level executive presentation skills, including large presentations, executive briefings, and small group roundtables.
• Adaptable and flexible and able to work and thrive in a highly dynamic metric-based environment.

The ideal candidate is:

• An experienced Industry Analyst, CIO, or CTO.
• Former senior government or military experience is a plus.
• Executive-level consulting or CXO advisor experience preferred.

JV20

Additional Information

Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified a