Manager, AI Outcomes at Glean

Palo Alto, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Enterprise Software, SaaSIndustries

Requirements

4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company
Demonstrated ability to lead teams and drive business transformation through technology adoption
Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users
Strong data fluency; comfortable with adoption/ROI metrics and business KPIs
Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI
Proven product sense and ability to maximize the impact of complex software platforms
Experience facilitating workshops and change management programs for business transformation
Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices

Responsibilities

Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products
Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
Engage with executive sponsors and business stakeholders across priority accounts
Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally

Skills

Key technologies and capabilities for this role

AICustomer EnablementTeam ManagementEnd-user TrainingPrompt EngineeringAI AgentsValue RealizationKnowledge Management

Questions & Answers

Common questions about this position

What is the salary for the Manager, AI Outcomes position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What experience is required for this role?

Candidates need 4+ years of experience in customer-facing roles, with expertise in managing teams focused on customer enablement, adoption, and value realization.

What does the company culture at Glean emphasize?

Glean emphasizes innovation in AI-powered knowledge management, boosting productivity and collaboration, and redefining how employees work through seamless integrations and cutting-edge technology.

What makes a strong candidate for the Manager, AI Outcomes role?

A strong candidate has 4+ years in customer-facing roles, experience managing teams for customer enablement and value realization, and skills in developing playbooks, engaging stakeholders, and influencing product roadmaps.

Glean

AI-powered search tool for workplace productivity

About Glean

Glean enhances workplace productivity by providing an AI-powered search tool that works across all applications within a company. This tool utilizes deep learning-based Language Models to understand natural language queries, allowing users to find information more easily. It continuously learns from the specific language and context of a company, improving the relevance of search results without manual adjustments. Additionally, Glean offers a chat assistant that can analyze and summarize information from various company documents and conversations, further increasing efficiency. Unlike many competitors, Glean's focus on natural language processing and its ability to adapt to a company's unique context set it apart. The goal of Glean is to streamline information retrieval in the workplace, making it accessible and efficient for all types of organizations, from startups to large enterprises.

Palo Alto, CaliforniaHeadquarters

2019Year Founded

$637.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.

Competitive compensation - Have a real stake in your job and your future with competitive stock options.

401(k) - We make it easy to save for the future today by contributing to a 401k.

Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.

Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.

Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown

Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.

Learning and development - We offer a learning stipend to help you grow and achieve your goals.

Free meals - With lunch and dinner options every day, no need to work while you’re hungry.

Risks

Inflated valuations in AI could lead to financial instability for Glean.

Competition from tech giants like Microsoft and Amazon pressures Glean's market share.

Opening a new office in Bengaluru may strain resources and impact operational efficiency.

Differentiation

Glean uses AI to enhance workplace productivity with a unique search tool.

The platform integrates with enterprise data, providing personalized, context-aware search results.

Glean's AI assistant offers analyses and summaries, reducing time spent on information retrieval.

Upsides

Glean's $260M funding round doubled its valuation to $4.6 billion in 2023.

The rise of hybrid work models increases demand for Glean's seamless information retrieval tools.

Growing data privacy emphasis allows Glean to offer robust, compliant data hosting options.

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Manager, AI Outcomes at Glean

Requirements

Responsibilities

Skills

Questions & Answers

Glean

About Glean

Benefits

Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.

Competitive compensation - Have a real stake in your job and your future with competitive stock options.

401(k) - We make it easy to save for the future today by contributing to a 401k.

Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.

Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.

Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown

Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.

Learning and development - We offer a learning stipend to help you grow and achieve your goals.

Free meals - With lunch and dinner options every day, no need to work while you’re hungry.

Risks

Inflated valuations in AI could lead to financial instability for Glean.

Competition from tech giants like Microsoft and Amazon pressures Glean's market share.

Opening a new office in Bengaluru may strain resources and impact operational efficiency.

Differentiation

Glean uses AI to enhance workplace productivity with a unique search tool.

The platform integrates with enterprise data, providing personalized, context-aware search results.

Glean's AI assistant offers analyses and summaries, reducing time spent on information retrieval.

Upsides

Glean's $260M funding round doubled its valuation to $4.6 billion in 2023.

The rise of hybrid work models increases demand for Glean's seamless information retrieval tools.

Growing data privacy emphasis allows Glean to offer robust, compliant data hosting options.

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