Senior Engagement Manager, Healthcare and LifeSciences Industry
ServiceNowFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
London, England, United Kingdom
Candidates should have over 7 years of experience in solutions, product management, consulting, or service line leadership within technology or services. A proven track record of influencing executives and shaping solution strategy is necessary. Strong business acumen and a deep understanding of customer buying behaviors in Life Sciences services (Pharma and CRO) or related industries are required, along with excellent executive communication skills and experience working with product managers and technical teams. Comfort in a global, fast-moving, matrixed organization is also essential.
The Director will shape, define, and enable Life Sciences solutions, acting as a strategic leader and the voice of the customer. Responsibilities include advising on market trends, maintaining the solutions portfolio, translating capabilities into go-to-market assets, and serving as a subject matter expert for sales pursuits. The role involves building enablement programs, supporting revenue growth, gathering and prioritizing requirements, partnering with Product Management on roadmap alignment, developing business cases, and tracking solution adoption. Collaboration with Marketing for thought leadership and with Delivery leaders for operational readiness is also key.
Provides AI-driven content localization services
Welocalize assists businesses in enhancing customer engagement by providing localized content that meets the cultural and linguistic needs of different regions. Their AI-enabled Service Delivery Platform, OPAL, streamlines the translation and approval processes, allowing companies to reduce costs and improve efficiency. Unlike competitors, Welocalize leverages AI and automation to deliver services more effectively, resulting in better business outcomes for clients. The company's goal is to empower businesses to connect with international customers through advanced localization solutions.