Licensed Telesales Agent

Position Overview

• Location Type: [Not specified]
• Job Type: Full time
• Salary: $24-$26/hr plus commission, paid biweekly.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. We are a new kind of all-in-one healthcare company, combining compassion, health insurance, clinical care, service, and technology to deliver a complete and integrated healthcare solution. Founded in 2017, we serve members across the United States.

The Telesales Agent plays a pivotal role in representing Devoted Health during initial interactions with prospective members. This position involves closing sales with Medicare beneficiaries over the phone or arranging face-to-face appointments with local agents. The agent assesses healthcare needs, provides product information, and assists in selecting suitable plans. Following the peak selling season, the agent transitions to supporting the Member Service Guide team, focusing on member service, engagement, and retention.

A 3-week virtual training program is provided to prepare you for your role and set you up to achieve goals during the Annual Enrollment Period (AEP). An optional 9-month seasonal role is available upon request.

Work Schedule:

• Training hours: Monday-Friday 9:00 AM - 5:30 PM EST
• Post-training schedule will include evenings, weekend work & holidays.

Why You’ll Love It Here

• Highly Competitive Pay: $24-$26/hr plus commission, paid biweekly.
• Uncapped Commission: Highly competitive commission throughout the season.
• Training & Support: 3-week virtual training program.
• Bonuses & Benefits: Quality incentive bonuses, 4 weeks of PTO, generous medical, dental, and vision plans, 401k contributions with a match program, overtime opportunities, and equity.

Responsibilities and Impact

• Support inbound and outbound call campaigns, educating prospective and current members about Devoted products.
• Answer questions and assist with the completion of enrollment applications in compliance with Medicare requirements.
• Establish rapport with prospective members by demonstrating a friendly, positive demeanor, patience, and empathy.
• Assess member needs through effective questioning and active listening to offer solutions that convert them into customers.
• Assist current members in evaluating their coverage, identifying gaps, and making appropriate plan changes.
• Meet and exceed sales quotas and consistently achieve quality and productivity goals.
• Transition from Telesales duties during AEP to supporting the Member Service Guide team from December 15 through March 31, focusing on member service, engagement, and retention.

Required Skills and Experience

• Possession of a valid/current state health insurance license.
• Ability to complete and maintain required Continuing Education Credits.
• Flexibility to work weekends and evenings as required by business needs.
• Strong interpersonal skills, including the ability to build relationships, actively listen, and demonstrate empathy.
• Problem-solving ability to identify opportunities, offer solutions, and handle objections effectively.
• Proactive and results-oriented mindset, capable of working independently and collaboratively within a team.
• Demonstrated commitment to compliance, ethical conduct, and goal achievement.
• Proficiency in computer operations, with the ability to navigate multiple systems simultaneously.
• Excellent time management skills.