Humana - Seasonal Associate (Annual Enrollment Period)

Employment Type: Full-time Location Type: 100% Work at Home Salary: Competitive compensation with strong hourly rate

Position Overview

Humana is seeking several extraordinary individuals to join our team to support the Annual Enrollment Period (AEP). These are seasonal, limited-term, 100% work-at-home assignments with training beginning in August and assignments lasting up to six months. These opportunities have historically served as an excellent entry point for individuals looking to start a career with Humana, a growing Fortune 100 company and a leader in the healthcare industry.

This year, Humana is offering various assignments focused on supporting our members with their enrollment needs.

Available Assignments:

Enrollment Representative

• Responsibilities:
  • Process member applications.
  • Enroll members on company platforms.
  • Transmit enrollment information to the Center for Medicare and Medicaid Services (CMS).
  • Perform basic administrative, clerical, operational, customer support, and computational tasks.
  • Provide excellent service to members.
  • Review reports and make adjustments, additions, and deletions based on CMS regulations in a results-oriented production environment.
  • Resolve member issues, inquiries, and concerns with empathy and compassion.

Inbound Contact Representative

• Responsibilities:
  • Handle 20-30 inbound calls daily from potential members, agents, and providers.
  • Answer questions and resolve enrollment issues.
  • Provide excellent support during each call.
  • Update or correct information to ensure applications can be processed.
  • Work with agents on applications missing information or completed incorrectly.
  • Ensure members have no access to care issues on their effective dates.

Benefits and Perks:

• Competitive compensation with a strong hourly rate.
• 100% work-at-home, eliminating daily commutes.
• Extensive 100% virtual training program (4-6 weeks) for immediate and future success.
• 401k Retirement Savings option.
• Employee Assistance Program and Work Life Services.
• Access to great national and local discounts (computers, vacations, phones, retail shopping, etc.).
• Cross-training opportunities for skill development.
• Potential for full-time opportunities.

Required Qualifications:

• Prior customer service or operations work experience.
• Prior experience utilizing multiple computer applications simultaneously.
• Demonstrated ability to perform multiple tasks simultaneously within a production-based environment.
• Strong attention to detail.
• Work at Home (WAH) Requirements:
  • Minimum internet connection speed of 25 Mbps download / 10 Mbps upload.
  • A dedicated, secure home workspace.

Preferred Qualifications:

• Prior experience handling a high volume of calls while providing excellent customer service.
• Experience in military, healthcare/managed care, banking, or related industries handling confidential and personal information.
• Experience working with the senior population.

Additional Information:

• Schedules: Shifts will fall between 6:00 AM and 6:00 PM EST and may include weekend days.
• Opportunities for overtime hours are available.
• This is a seasonal Humana associate position.