Interwell Health - Enrollment Coordinator

Position Overview

Interwell Health is a kidney care management company dedicated to partnering with physicians to reimagine healthcare. Our mission is to set the industry standard for compassionate and expert kidney care, enabling patients to live their best lives. We are seeking an Enrollment Coordinator to join our team and contribute to our mission of helping people and changing lives. If you are driven by the idea of creating a better way, we encourage you to join us.

As an Enrollment Coordinator, your primary responsibility will be to enroll eligible health plan members into our Chronic Kidney Disease (CKD) program. You will engage with eligible members through outbound calls, educating them on the benefits of the CKD program and encouraging participation. This role requires cross-functional collaboration with various operational business units to support departmental objectives while adhering to company and regulatory guidelines.

Responsibilities

• Make outbound calls to referred members of contracted clients to engage and educate them on the CKD program and its benefits.
• Effectively communicate the benefits of our services to prospective patients, address their concerns, and adapt our value proposition to meet their individual needs.
• Meet or exceed established performance goals, including enrollment/engagement rates, call volume, and documentation quality.
• Adhere to established company policies and procedures, applying acquired job skills to daily enrollment/un-enrollment operations and processes.
• Determine eligibility for related plan members to ensure compliance and obtain necessary information for enrollment completion.

Requirements

• High school diploma or GED.
• A minimum of 2 years of experience in patient support, customer service, call center, or sales.
• A strong track record of meeting performance goals.
• Excellent phone presence, including active listening and clear verbal communication skills.
• Clear and concise written communication skills.
• A positive, compassionate, and tenacious professional approach.
• Ability to manage multiple tasks effectively in a fast-paced environment.

Company Mission & Values

Our mission is to reinvent healthcare to help patients live their best lives. We proudly live our mission-driven values:

• We care deeply about the people we serve.
• We are better when we work together.
• Humility is a source of our strength.
• We bring joy to our work.
• We deliver on our promises.

Diversity, Equity, and Inclusion

Interwell Health is committed to diversity, equity, and inclusion throughout our recruiting practices. We welcome and include everyone, valuing our differences and learning from each other. Our team members come from all walks of life, and we value everyone's unique journey.

We encourage individuals who believe they would be a great fit for this role, even if they don't meet every single qualification, to apply.

Application Instructions

Learn more about us at www.interwellhealth.com.

Important Notice: Be aware of potential fraudulent employment offers. Interwell Health will not extend a job offer without prior communication with our recruiting team, a formal interview process, and direct communication with hiring managers.