Licensed Optical Manager Full Time at BJ's Wholesale Club

Jersey City, New Jersey, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Licensed optician (able to perform all duties required of an optician)
Exhibit strategic thinking and sound decision-making using business data
Lead through change and model leadership competencies
Communicate effectively and provide information for team success
Build high-performing teams through collaboration, direction, feedback, and engagement
Teach, coach, and lead team members through club-level training
Drive culture of development, strategic thinking, ethical decision-making, and engagement
Ensure safe, positive environment embracing inclusion and diversity
Guarantee service excellence and set standards for member interactions (GAA: Greet, Anticipate, Appreciate)
Lead teams to deliver GOLD club standards (Grand opening look, stocked items, planograms, signage, clean/organized)
Acquire deep knowledge of key metrics, reporting, and department performance
Drive performance and profitability using data trends and process corrections

Manage, teach, and coach optical team members
Interact with members and confirm appointments
Maintain department upkeep
Serve as liaison between members and lab to ensure timely order processing
Lead through change, build credibility, and champion business growth
Provide honest/timely direction, follow-up, feedback, and accountability
Support team member engagement, policy/procedure application, and compliance
Address/escalate team member and member concerns
Acknowledge success, work as a team to achieve goals, identify/retain top talent
Provide team support/empowerment to resolve member concerns
Ensure safe/positive environment for members and commitment to GOLD Member Standards
Lead teams to maintain daily GOLD club standards (stocking, planograms, signage, cleanliness)
Use reporting to identify trends/opportunities and correct process breakdowns
Communicate business performance connections to team