Customer Service Advisor I (Remote, Texas) at The Zebra

Austin, Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

1+ years of customer service experience (Within Insurance is a plus!)
Excellent verbal and written communication skills
Genuine passion for helping people and solving problems
Ability to stay calm under pressure and handle multiple tasks at once
Quick learner with a positive, can-do attitude
Tech-savvy and comfortable using online tools and platforms
TX (General Lines) Property & Casualty license

Responsibilities

Answer inbound phone calls, emails, and chats for the company
Assist customers by processing payments and endorsements along with answering general questions regarding their insurance policy
Rewrite insurance policies for prior customers
Contact customers in an effort to retain their business
Follow-up on outstanding policy requirements by contacting customers or insurance carriers
De-escalate customers and attempt to resolve issues independently
Audit policies for quality purposes
Retain current customers through various retention efforts
Take back-up calls for the sales team as needed
Assist sales and contact agents with service related issues

Skills

The Zebra

Online platform for insurance quote comparison

About The Zebra

The Zebra operates in the insurance comparison market, helping consumers quickly find car and home insurance quotes. Users can enter their personal information and coverage needs on the platform, which then displays quotes from over 100 trusted insurance providers in about 90 seconds. This process allows individuals to compare rates side by side, making it easier to choose the best option without contacting multiple companies. Unlike many competitors, The Zebra offers this service for free, earning revenue through partnerships with insurance providers when users select a quote. The goal of The Zebra is to simplify the insurance shopping experience, providing transparency and saving consumers money.

Austin, TexasHeadquarters

2012Year Founded

$246.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Risks

Increased competition from insurtech startups like Gabi and Policygenius.

Consumer privacy concerns may impact data collection for personalized quotes.

Economic downturns could reduce consumer spending on insurance products.

Differentiation

The Zebra offers a user-friendly platform for quick insurance quote comparisons.

It partners with over 100 trusted insurance providers for comprehensive coverage options.

The Zebra's commission-based model keeps the service free for consumers.

Upsides

The Zebra's recent acquisition of Marble enhances its market position.

AI-driven chatbots streamline customer service and quote comparison processes.

Machine learning algorithms tailor insurance recommendations to customer preferences.

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