Learning and Development Officer (AU Mortage, WFH)

Job Summary

Employment Type: full Location Type: Remote Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT)

About the Role

Responsible for supporting the design, implementation, and management of training and development programs. This involves assessing training needs, coordinating training logistics, tracking employee progress, and evaluating the effectiveness of learning initiatives. The L&D Coordinator collaborates with various departments to ensure that training aligns with goals and fosters employee growth, engagement, and performance improvement.

Key Responsibilities

• Assist in the design, scheduling, and delivery of training programs, workshops, and seminars, ensuring they meet organizational goals.
• Design and implement robust career path programs for employees, inclusive of individual development plans.
• Handle all logistical aspects of training sessions, including venue arrangements, materials preparation, and participant communication.
• Maintain accurate training records and documentation, tracking employee participation and progress in learning programs.
• Collect and analyse feedback from training participants to assess program effectiveness and make recommendations for improvement.
• Manage and update training materials, resources, and tools to ensure they are current and relevant.
• Prepare reports on training activities, participation, and outcomes to inform leadership on the impact of Technical Trainer initiatives.
• Stay informed about industry trends and best practices in learning and development, integrating innovative approaches into training programs.

Skills and Qualifications

• Experience in Technical Industry as a Trainer (Desirable)
• Experience in Customer Service or Learning and Development field
• Experience in developing training modules
• Ability to perform training on training development
• Exceptional English (verbal and written)

About ConnectOS and Our Client

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. Our client based in Australia specializes in helping businesses build efficient and successful hybrid teams by combining client's current team and offshore talent. With their expertise, they can maximize productivity, enhance collaboration, and achieve cost-effective results.

Benefits and Perks

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

Additional Details

• Department: Banking & Financial Services
• Published: 2025-08-03
• Remote: Yes

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.