Lead UX Designer, Manager Level

Position Overview

Capital One is seeking a Lead Product Designer with a passion for creating memorable, meaningful product experiences. The Experience Design team is at the forefront of enriching our customers’ digital and physical experiences, driving business advantage and innovation through a culture of collaboration, authenticity, and healthy critique. We champion diversity of thought, foster belonging, and elevate one another. If you are a creative innovator who thrives in an environment of experimentation, learning, and positive change in banking, we encourage you to apply.

Role Expectations

As a Lead Product Designer, you will combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.

Key Competencies:

• Product Design Expertise: Demonstrate high skill in product design, utilizing a variety of interaction, visual, and service design skills. Collaborate with cross-functional partners to inform the use of appropriate tools, platforms, frameworks, and design systems. Create artifacts such as journey maps, blueprints, high-fidelity designs, and prototypes.
• Leadership: Lead design projects, directing and delegating work for junior team members. Mentor and contribute to the maturation of the overall product design practice at Capital One.
• Human-Centered: Effectively navigate the needs of partners and stakeholders. Leverage critical-thinking skills that incorporate data, research insights, scalability, and technical constraints, ensuring a focus on customer-centered solutions and inclusive design.
• Business-Focused: Demonstrate proficiency with products and processes. Apply relevant insights on customers, competitors, and broader market trends to business challenges, shaping a shared point of view for your team, partners, and stakeholders.
• Problem-Solving: Possess a solid understanding of technology, data capabilities, and emerging technologies. Utilize this knowledge to inform your work and help your cross-functional team move faster, navigating technical limitations to deliver impactful solutions.
• Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions. Incorporate cross-functional perspectives to bridge information gaps.
• Communication: Present work across various levels and job functions using a human-centered approach. Integrate design frameworks, data, and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels.

Requirements

Basic Qualifications:

• At least 6 years of experience in a Product Design role.
• At least 6 years of experience in design and prototyping tools such as Figma.

Preferred Qualifications:

• 4+ years of experience working with and contributing to an established design system.
• 4+ years of experience collaborating with product, tech, and business partners.
• 2+ years of experience leading design projects or teams.
• 2+ years of experience working in heavily regulated, data-heavy problem spaces.

Application Instructions

The ideal candidate has a strong portfolio demonstrating leadership, process, results, and impact.

Company Information

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary Information

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreement.

• Salary: [Salary information not fully provided in original text]
• Location Type: [Location Type not fully provided in original text]
• Employment Type: Full time